Myah Hale
Winston-Salem,NC
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
7
7
years of professional experience
Work History
Crew Team Member
Zaxbys
10.2022 - 04.2023
- Operated register to process payments and collect cash payment for order totals.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Greeted customers at drive-thru and took food orders.
- Used proper techniques to prepare food and ingredients.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
Server
Bad Daddy's Burger Bar
12.2021 - 10.2022
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Cashier
Wegmans
04.2021 - 10.2021
- Interacting with customers and handling money
- Perform all steps in the checkout process, including scanning products, bagging items, and accepting various forms of payment
- When handling cash payments, make accurate change, specifically avoiding overages or shortages
- Assisting customers in locating products, providing carry-out assistance,
- Clean and organizing store frontend areas
- Top-notch customer service
- Processed refunds and exchanges in accordance with company policy
- Worked closely with shift manager to solve problems and handle customer concerns
Shift Manager
Cold Stone Creamery
04.2017 - 07.2019
- Offering top-notch customer service in a fun and fast-paced QSR environment
- Ordering/Receiving products and supplies
- Maintaining adequate levels of prepared product
- Maintaining a safe and secure environment
- Maintaining a clean, organized store
- Entering data into computer software
- Count drawer at the closing of each day
- Ensuring activities and decisions are completely focused on and driven by the guest's needs.
- Assisted in organizing and overseeing assignments to drive operational excellence
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Exercised composure under pressure and in escalated customer service scenarios
- Oversaw food preparation and monitored safety protocols
Treat Team Member
Rita's Ice
03.2016 - 03.2017
- Prepare and Serve all food items on the menu
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Performs opening, closing & side work duties as instructed and according to proper guidelines
- Keeps workstation and equipment clean, organized, sanitized, and sufficiently stocked
- Complete end-of-day inventory and other opening/closing duties in accordance with company checklists and procedures
- All activities and decisions are entirely focused on and driven by the guest's needs.
- Worked different stations to provide optimal coverage and meet production goals
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
Education
High School Diploma -
Duval High School
Lanham, MD2019
Skills
- Dining Customer Service
- Menu Memorization
- Food Sales and Promotion
- Food Preparation and Safety
- Sales Expertise
- Cash Handling
- Order Accuracy
Timeline
Crew Team Member
Zaxbys
10.2022 - 04.2023
Server
Bad Daddy's Burger Bar
12.2021 - 10.2022
Cashier
Wegmans
04.2021 - 10.2021
Shift Manager
Cold Stone Creamery
04.2017 - 07.2019
Treat Team Member
Rita's Ice
03.2016 - 03.2017
High School Diploma -
Duval High School