Myah Hentges
Jordan ,MN
Summary
Highly motivated with several years experience in customer service. Working with people is something that comes naturally due to being easily approachable and having a background in working with others. Good Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
10
10
years of professional experience
Work History
Customer Support Administrator
Acist Medical
Eden Prairie, MN
01.2022 - Current
- Maintained positive working relationship with fellow staff and management.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Coordinated with other departments as needed to resolve complex issues reported by customers.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized programs such as Salesforce and SAP to stay organized and complete daily tasks.
- Invoiced customers for repairs.
- Assigned emails to the correct people or groups of people to ensure customers received accurate assistance.
Production Operator I
ACIST/Bracco Medical
Eden Prairie, MN
09.2021 - 01.2022
- Hand-assembled needed parts with bolts and screws.
- Maintained cleanliness of work area by disposing of waste materials properly according to company policies.
- Inspected and repaired products to meet project expectations.
- Utilized hand tools, such as drills. to perform assembly operations on components parts.
- Assembled medical equipment to ensure hospitals had quality devices to take care of their patients.
- Worked in a team setting to meet goals and expectations.
- Paid attention to detail to ensure the equipment looked and worked properly.
- Worked in SAP to keep track of parts used, and serialized equipment.
Group Leader
Kids Company
Jordan, MN
09.2015 - 09.2021
- Directed activities to promote growth in mental, emotional, and educational areas.
- Cultivated strong relationships with students by listening carefully, and offering positive reinforcement.
- Promoted a safe and positive environment for all children, peers, and other personnel.
- I took appropriate disciplinary action when students did not correct their inappropriate behavior.
Community Advisor
Residential Life
Mankato, MN
08.2020 - 05.2021
- Created and executed fun and interesting resident and facility events.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Created a positive community.
- Worked as a team with other co-workers to make living in the dorms a positive experience.
- Used creativity to make bulletin boards, door decorations, and posters.
- Confronted those who were not following policies.
- As a community advisor I planned and hosted multiple meetings for my residents.
- Gained leadership skills.
Front Desk Assistant
Residential Life
Mankato, MN
08.2019 - 05.2021
- Helped others with finding places on campus.
- Checked items out and ensured they were brought back in appropriate condition.
- Answered phone calls.
- Gained experience working with Excel.
- Provided customer service to residents in the college dorms.
- Part of my duties included processing mail, completing daily desk tasks, and maintaining the lobby.
Cashier
Cub Foods
Shakopee, MN
01.2015 - 09.2015
- Operated cash register, collected payments and provided accurate change.
- Processed all sales transactions promptly to prevent long customer wait times.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Received payments for products and issued receipts.
- Learned roles of other departments to provide coverage and keep store operational.
- Provided excellent customer service.
Education
Bachelor of Science - Family And Consumer Sciences
Minnesota State University - Mankato
Mankato, MN2021
Skills
- Issue resolution
- Good listener
- Creative
- Teamwork
- Communication
- Customer service
- Empathy
- Friendly, positive attitude
- Leadership
- Flexible
- Complaint handling
Timeline
Customer Support Administrator
Acist Medical
01.2022 - Current
Production Operator I
ACIST/Bracco Medical
09.2021 - 01.2022
Community Advisor
Residential Life
08.2020 - 05.2021
Front Desk Assistant
Residential Life
08.2019 - 05.2021
Group Leader
Kids Company
09.2015 - 09.2021
Cashier
Cub Foods
01.2015 - 09.2015
Bachelor of Science - Family And Consumer Sciences
Minnesota State University - Mankato
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