Myah Molina

I supervised the front-end department by ensuring all cashier lanes operated efficiently during peak hours, while also training, coaching, and supporting new and current employees to uphold company standards in performance and customer service. I was responsible for balancing cash drawers, preparing end-of-day deposits, and managing safe drops to ensure sales accuracy. I professionally handled customer complaints and escalations, contributing to positive resolutions and customer satisfaction. Additionally, I supported daily store operations by assisting with restocking, merchandising, and maintaining a clean checkout area, while working closely with management to implement policies, safety procedures, and promotional initiatives. I also monitored checkout speeds and adjusted staffing to enhance service, fostering a positive and cooperative team environment through open communication and support.