Myah Murray
Winter Springs,MD
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Inside Sales Specialist
My IT Future
02.2023 - Current
- Increased sales revenue by efficiently managing a high volume of inbound leads and promptly responding to customer inquiries.
- Developed strong client relationships through effective communication, understanding their needs, and providing tailored sales solutions.
- Streamlined the sales process by implementing CRM software to track lead progress, organize customer information, and monitor sales performance.
- Collaborated with marketing team to develop targeted campaigns for specific products and services, resulting in increased lead generation.
- Consistently met or exceeded monthly sales quotas by employing strategic selling techniques and leveraging product knowledge expertise.
Sales Representative
Perfect Game Baseball
06.2022 - 06.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Front Office Staff Member
Publix Supermarkets Store
11.2015 - 10.2019
- Enhanced guest satisfaction by providing exceptional front office services and addressing inquiries promptly.
- Handled guest complaints professionally, resolving issues quickly to maintain positive customer relationships.
- Assisted in training new front office staff members for seamless integration into the team.
- Established rapport with regular guests, fostering loyalty and repeat business through personalized service.
- Provided support during busy periods by assisting colleagues in managing high volumes of inquiries or tasks.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Bachelor of Science - Finance
Florida Atlantic University
Boca Raton, FL05.2022
Skills
- Performance Tracking
- Cold Calling Expertise
- Social Media Outreach
- Customer Relationship Management
- Sales Pipeline Management
- Objection Handling
- Key Relationship Management
- Team collaboration
- Relationship Building
Timeline
Inside Sales Specialist
My IT Future
02.2023 - Current
Sales Representative
Perfect Game Baseball
06.2022 - 06.2023
Front Office Staff Member
Publix Supermarkets Store
11.2015 - 10.2019
Bachelor of Science - Finance
Florida Atlantic University