Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Myah Owens

Burton

Summary

Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Member Concierge

Lifetime Athletic
07.2019 - Current
  • Serving as a professional in account maintenance, service delivery, programming insight and member/ guest engagement.
  • Addressing customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Operating as the first point of contact for members and guests entering the club, exemplifying a hospitality mindset to build relationships with members.
  • Receiving and facilitating incoming phone calls from members and guests, maintaining updated knowledge to appropriately educate all members and guests of club programming, events, pricing and policies.
  • Engaging in problem solving and service recovery for member questions and concerns by utilizing appropriate tools and resources.
  • Providing tours of the club to potential new members.

Home Cleaning Technician

Elite Home Cleaning
04.2024 - 08.2024
  • Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
  • Safeguarded property integrity by careful handling of client belongings during the cleaning process.
  • Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
  • Reduced allergens and improved air quality through thorough dusting, vacuuming, and mopping.

Receptionist

Icare Spine & Rehabilitation Center
11.2023 - 03.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry via chirotouch, photocopying, scanning, and faxing documents.
  • Maintained confidentiality of information regarding clients and company.

Desk Assistant

Wayne State University
06.2018 - 05.2020
  • Responsibilities included: Checking in residence via their student I.Ds, checking in guests of residence, microsoft excel audits, performing lock-outs for residents when needed, answering phone calls/ routing to appropriate departments and staff, promptly managing complaints and concerns of guests and residents.
  • Collaborated effectively within a team environment to achieve common goals while also demonstrating independent initiative in completing tasks.

Student Team Member

Towers Cafe
09.2017 - 05.2019
  • Rotating through stations depending on scheduling: Cashier, food stations, floor and dishwasher.
  • Cashier: Swiping in students via their student I.Ds along with receiving cash and card payments for guests.
  • Floor: maintaining a clean environment sweeping, wiping down tables and restocking supplies where needed.
  • Food stations: serving students and guests breakfast, lunch or dinner depending on time of day. In addition to breaking down and sanitizing station at the end of shift.

Gymnastics Coach/ Event planner

Total Sports
06.2013 - 03.2016
  • Coaching my age groups throughout the week focusing on technique, flexibility, building overall strength and confidence as a gymnast, addressing areas that may need improvement.
  • Event Planning duties included: Booking/organizing birthday parties for clients, along with providing tours of the party spaces.
  • Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.

Education

Public Health -

Wayne State University
Detroit, MI
05.2026

High School Diploma -

Cousino High School
Warren, MI
06.2016

Skills

  • Problem-solving abilities
  • Computer proficiency
  • Communication
  • Guest experiences
  • Leadership experience
  • Adaptability
  • Customer service
  • Emotional Intelligence
  • Attention to detail
  • Administrative

Certification

  • CPR-certified

Timeline

Home Cleaning Technician

Elite Home Cleaning
04.2024 - 08.2024

Receptionist

Icare Spine & Rehabilitation Center
11.2023 - 03.2024

Member Concierge

Lifetime Athletic
07.2019 - Current

Desk Assistant

Wayne State University
06.2018 - 05.2020

Student Team Member

Towers Cafe
09.2017 - 05.2019

Gymnastics Coach/ Event planner

Total Sports
06.2013 - 03.2016

Public Health -

Wayne State University

High School Diploma -

Cousino High School

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