Myah Polk
Cypress,TEXAS
Summary
Dynamic professional with proven expertise in office administration and customer service, honed at Second Chance Team. Excelled in enhancing operational efficiency and customer satisfaction through effective communication and time management. Fluent in Spanish, adept at data entry, and skilled in building lasting relationships. Achieved significant improvements in document processing speed and front desk support.
Overview
4
4
years of professional experience
Work History
Office Assistant
Second Chance Team
12.2022 - 10.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Receptionist
Just For Kids Pediatrician
02.2021 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Resolved customer problems and complaints.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
Sales Associate
Cabi
12.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Arts - Elementary School Teaching
Lone Star College
Houston, TX09-2027
High School Diploma -
Bridgeland High School
10707 Mason Rd, Cypress, TX 7743305-2022
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Spanish Fluency
- Appointment Scheduling
- Prioritizing Work
- Resourceful
- Office Administration
- File Organization
- Verbal Communication
- Relationship Building
Timeline
Office Assistant
Second Chance Team
12.2022 - 10.2024
Sales Associate
Cabi
12.2021 - 08.2022
Receptionist
Just For Kids Pediatrician
02.2021 - 12.2022
Bachelor of Arts - Elementary School Teaching
Lone Star College
High School Diploma -
Bridgeland High School
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