Myah Portilla
Commerce Township,MI
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk & Spa Coordinator
The Stanley Hotel
Estes Park, Colorado
09.2024 - 05.2025
- Managed hundreds of guest inquiries weekly, ensuring professionalism and empathy in responses.
- Scheduled spa appointments using internal systems, ensuring accuracy and timely service.
- Maintained guest records and billing logs to support operational efficiency.
- Communicated with guests across multiple channels, independently resolving issues promptly.
HR Housing Manager
YMCA of the Rockies
Estes Park, Colorado
04.2022 - 08.2024
- Managed HR housing support operations, acting as central point of contact for 700+ staff and volunteers.
- Processed housing requests, maintained personnel records, and tracked documentation in HRIS systems (Paycom, Dayforce).
- Partnered with HR, operations, and housing teams to address employee concerns promptly and accurately.
- Optimized housing request workflows, achieving 25% reduction in processing time.
- Managed and executed new hire orientations, onboarding sessions, and exit interviews.
Education
Bachelor of Science - Human Resource Management
Colorado State University - Global Campus
10.2025
Associate of Arts -
Oakland Community College
Highland, MI01-2023
Skills
- HR management systems
- Office suite proficiency
- Virtual meeting tools
- Scheduling solutions
- Records administration
- Perform well in high-demand, fast-paced environments
- Customer needs assessment
Websites
Certification
QPR Gatekeeper Instructor Certificate, 05/31/27
Fit For Rippling
I bring a strong blend of customer service expertise, operational organization, and adaptability to fast-paced environments-qualities that directly align with Rippling's mission to deliver exceptional support. In my previous roles, I managed high volumes of inquiries with accuracy and empathy, streamlined workflows for faster resolution, and collaborated across teams to ensure smooth service delivery. I learn new systems quickly, thrive in dynamic situations, and consistently go the extra mile to ensure every interaction ends with the customer feeling valued and supported.
Timeline
Front Desk & Spa Coordinator
The Stanley Hotel
09.2024 - 05.2025
HR Housing Manager
YMCA of the Rockies
04.2022 - 08.2024
Bachelor of Science - Human Resource Management
Colorado State University - Global Campus
Associate of Arts -
Oakland Community College
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