Versatile and results-driven professional with extensive experience in crisis management and staff leadership, notably at Community Integrated Health Services. Excelled in enhancing safety protocols and streamlining administrative processes, demonstrating proficiency in Microsoft Office and exceptional communication skills. Achieved significant improvements in site safety and efficiency, underscoring a commitment to excellence and community outreach.
Offering strong ability to learn and adapt quickly to new environments, eager to contribute to site coordination. Brings foundational understanding of project management principles and effective communication skills. Ready to use and develop organizational and problem-solving skills in the Critical Safety Agent role.
Overview
3
3
years of professional experience
Work History
Site Coordinator
Plumas County Behavioral Health
08.2024 - 01.2025
Addressed mental health emergencies, offering timely and effective crisis management.
Responded to emergency 51-50 calls, facilitating swift and appropriate action.
Developed strong relationships with subcontractors, ensuring timely completion of tasks and adherence to guidelines.
Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
Coordinated site investigations, documented issues, and escalated to executive teams.
Improved site safety by conducting regular inspections and implementing necessary corrective actions.
Led site inductions and safety briefings for all new personnel, reinforcing culture of safety and compliance.
Receptionist
Community Integrated Health Services
09.2023 - 03.2024
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Responded to inquiries from callers seeking information.
Answered central telephone system and directed calls accordingly.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Maintained confidentiality of information regarding clients and company.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Assisted with onboarding new clients and securing paperwork completion.
Assisted with planning office events and meetings for smooth execution.
Enhanced visitor experience by providing detailed information and assistance as needed.
Operated multi-line telephone system to answer and direct high volume of calls.
Routed incoming mail and messages to relevant personnel without delay.
Handled assignments independently with good judgement and critical thinking skills.
Office Assistant
Feather River Land Trust
09.2022 - 05.2023
Maintained confidentiality in handling sensitive information while performing administrative tasks.
Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Expedited document processing with accurate data entry and timely filing.
Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
Paraeducator, Special Education
Plumas County School District
01.2022 - 07.2022
Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Maintained accurate records of student performance, attendance, and progress towards IEP goals.
Improved classroom management by implementing behavior modification strategies and positive reinforcement techniques.
Reported on student progress, behavior, and social skills to parents.
Enhanced student learning by providing individualized support and accommodations for special education students.
Coordinated with related service providers to ensure comprehensive support for special education students, including occupational therapists, speech-language pathologists, and school psychologists.
Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Supported students'' social-emotional development through one-on-one counseling sessions and group activities.
Encouraged peer collaboration through group assignments designed to foster teamwork and mutual understanding among classmates.
Cotaught lessons with general education teachers, integrating modifications for special education students seamlessly into the curriculum.
Education
Bachelor of Science - Game Design
Southern New Hampshire University
Hooksett, NH
06-2027
Skills
Staff supervision
Staff scheduling
Scheduling coordination
Training and mentoring
Compliance monitoring
Inventory control
Community outreach
Safety enforcement
Risk assessment
Transportation coordination
Supplies distribution
Critical thinking
Microsoft office
Clear communication
Staff leadership
Administrative recordkeeping
Scheduling
Crisis management
Client relations
Timeline
Site Coordinator
Plumas County Behavioral Health
08.2024 - 01.2025
Receptionist
Community Integrated Health Services
09.2023 - 03.2024
Office Assistant
Feather River Land Trust
09.2022 - 05.2023
Paraeducator, Special Education
Plumas County School District
01.2022 - 07.2022
Bachelor of Science - Game Design
Southern New Hampshire University
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