Myaih Brooks
Tampa,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Kgccomputers
Tampa, FL
11.2023 - 02.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Representative
Walmart
Tampa, FL
05.2022 - 05.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Freedom High School
17410 Commerce Park Blvd, Tampa, FL05.2023
Skills
- Customer Service
- Microsoft Excel
- Grammar
- Problem Resolution
- Microsoft Outlook
- Problem-Solving Abilities
- Proofreading
- Call Management
- Scheduling
- Complaint Resolution
- Appointment Scheduling
Timeline
Customer Service Representative
Kgccomputers
11.2023 - 02.2024
Customer Service Representative
Walmart
05.2022 - 05.2023
High School Diploma -
Freedom High School