Myaindia Cobb
Warren
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Management Associate
Nestle
Solon
01.2025 - Current
- Managed customer accounts, including billing information, orders, returns, credits.
- Creating invoices.
- Developed strategies for improving customer satisfaction levels.
- Making sure orders are received within the proper lead time.
- Scan packing slips, bills of lading, and invoices into the system.
- Provided customer service to resolve inquiries, issues, and complaints.
- Documented all relevant information related to each case in a timely manner.
- Established and maintained relationships with external partners and vendors to ensure smooth operations.
- Researched potential solutions and provided recommendations to customers.
- Maintained knowledge of current products and services to better assist customers.
- Participated in team meetings to discuss challenges faced by customers during their journey with the
- Made sure all orders were in compliance, including weight, pallets, and temperature of trucks delivering all of our products to customers.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Payroll Clerk
PI&I Motors
Masury
05.2024 - 01.2025
- Performed reconciliation of payroll accounts on a regular basis.
- Compiled data from timesheets and other records to determine hours worked and pay rate.
- Enter raises, vacation time, and pay increases in a timely manner to ensure raises and vacation are paid out on time.
- Verified accuracy of timekeeping records to ensure compliance with federal and state regulations.
- Maintained accurate records of all payroll transactions.
- Processed payroll information for up to 400 employees, including calculating wages and deductions.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Managed weekly payroll duties and submitted data to payroll contractor.
- Handled payroll help desk and answered questions regarding correct and accurate payroll time entry.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Established employee payroll files and updated existing files with new information.
- Utilized payroll software efficiently to process payroll and generate necessary reports.
- Managed all payroll transactions, including deductions, bonuses, and new hire information.
- Managed and maintained confidential employee payroll records.
Bank Teller
First National Bank
Hermitage
01.2022 - 05.2024
- Educated customers about different types of banking services available at the branch.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Maintained confidentiality of bank records, transactions and customer information.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Maintained accurate records of all financial transactions.
- Assisted customers with basic technical issues related to digital banking platforms.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Provided assistance to other tellers during peak business hours as needed.
- Developed strong relationships with customers to ensure repeat business.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Responded and assisted customers with account inquiries and updates.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Welcomed customers and offered pleasant service during entire transaction.
- Entered transactions into computer and issued customer receipts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Opened new checking, savings and lines of credit for customer accounts.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Explained bank services, financial products and applicable fees to customers.
- Filed credit and debit card disputes.
Logistics Coordinator
Berk Enterprise
Warren
01.2020 - 01.2022
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Tracked all orders to ensure on-time delivery.
- Scanned invoices, packing slips, and bills of lading into the system.
- Take payment for detention fees (credit, debit, or check by phone).
- Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Developed strategies to optimize stock levels while ensuring availability when needed.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Oversaw loading and unloading activities at warehouses and distribution centers.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
- Managed inventory levels to ensure optimal stock at all times, reducing shortages and overages.
- Participated in logistics planning and forecasting activities to meet future demand effectively.
- Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
- Coordinated with customs brokers to ensure smooth and compliant international shipments.
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
Dispatcher
Sodexo Roth
Austintown
01.2017 - 01.2020
- Assigned drivers to appropriate routes based on customer needs.
- Dispatch technicians to perform HVAC work for heating and cooling units.
- Negotiate pricing to send the most cost-effective technician to service our customers.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Verified driver credentials prior to assigning them a route or task.
- Received and dispatched calls for emergency services.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Scheduled loads according to priority and available equipment.
- Monitored changes in delivery schedule and communicated changes to customers.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Identified locations and needs of callers to accurately send assistance.
- Tracked changes in computer system to keep records current and accurate.
- Updated records of driver locations, delays, and cancellations.
- Ensured compliance with safety regulations and company policies.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
Customer Service Representative
Alorica
Warren
01.2014 - 01.2017
- Assisted customers with ordering their prescriptions through the mail.
- Contacted Doctors and nurses within enough time for prescription refills to ensure the customer doesn't run out of medication.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Made sure customers' information was correct, such as the correct spelling of names, correct addresses, and phone numbers, to ensure medication is delivered to the correct address.
- Updated doctor information in the system if a customer changed physicians, to make sure we contact the correct physician for refills and new prescriptions.
- Contacted Medicaid or other health insurance agency to get pre-authorizations for some prescriptions not normally covered.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Updated system with order specifics and customer details, preferences, and billing information.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Corresponding with doctors and the insurance agency to get the correct forms for pre-authorizations needed.
Customer Service Representative
InfoCision
Austintown
09.2012 - 01.2014
- Assisted customers with their Verizon wireless accounts
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Updated system with order specifics and customer details, preferences, and billing information.
Education
High School Diploma -
Warren G. Harding
Warren06-2002
Skills
- Customer service
- Account management
- Order processing
- Invoice generation
- Data entry
- Problem solving
- Inventory management
- Conflict resolution
- Communication skills
- Attention to detail
- CRM software proficiency
- Cross-selling
- Client relationship building
- Verbal and written communication
- Service delivery optimization
- Call center operations
- Account updates
- Excellent time management skills
- Coordinating service initiatives
- Exceptional interpersonal communication
- Personnel training and development
- Call center management
- Customer relations
- Exceptional telephone etiquette
- Adherence to high customer service standards
- Cash handling
- Debits and credits
- Banking
- Appointments and scheduling
- Customer support
References
References available upon request.
Timeline
Customer Management Associate
Nestle
01.2025 - Current
Payroll Clerk
PI&I Motors
05.2024 - 01.2025
Bank Teller
First National Bank
01.2022 - 05.2024
Logistics Coordinator
Berk Enterprise
01.2020 - 01.2022
Dispatcher
Sodexo Roth
01.2017 - 01.2020
Customer Service Representative
Alorica
01.2014 - 01.2017
Customer Service Representative
InfoCision
09.2012 - 01.2014
High School Diploma -
Warren G. Harding