Summary
Overview
Work History
Education
Skills
Timeline
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Myaindia Cobb

Myaindia Cobb

Warren,OH

Summary

Well-qualified Customer Service Rep. 11 years experience proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

11
11
years of professional experience

Work History

Logistics Coordinator

Berk Enterprise
Warren, OH
11.2021 - 05.2023
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Tracked orders and notified customers of status or potential delays.
  • Generated documentation and information required for customer shipments.
  • Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Developed strategies to optimize utilization of available resources.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Monitored performance of logistics operations to identify areas for improvement.
  • Coordinated shipments and tracked progress to facilitate timely delivery.

Customer Service Associate

Things Remembered Distribution Center
North Jackson, OH
05.2016 - 03.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Increased revenue by cross-selling and upselling products and services.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Investigated and resolved accounting, service and delivery concerns.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.

Customer Service Manager

Alorica
Niles, OH
05.2014 - 05.2016
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Took ownership of customer issues and followed problems through to resolution.
  • Researched and corrected customer concerns to promote company loyalty.
  • Kept accurate records to document customer service actions and discussions.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Representative

VXI Global
Youngstown, OH
05.2012 - 05.2014
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Tracked customer service cases and updated service software with customer information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Education

High School Diploma -

Warren G Harding High School
Warren, OH
06.2002

Skills

  • International Shipments
  • Fleet Dispatching
  • Workload Delegation
  • Transportation and Logistics Coordination
  • Assist customers
  • Cash handling
  • Cash activity
  • Communication skills
  • Complaint handling
  • Customer satisfaction
  • Exceptional customer service
  • Documentation
  • Scheduling appointments
  • Supply chain logistics
  • Procedures
  • Status updates
  • Shipping functions
  • Third party logistics
  • Transportation services
  • Office functions

Timeline

Logistics Coordinator

Berk Enterprise
11.2021 - 05.2023

Customer Service Associate

Things Remembered Distribution Center
05.2016 - 03.2020

Customer Service Manager

Alorica
05.2014 - 05.2016

Customer Service Representative

VXI Global
05.2012 - 05.2014

High School Diploma -

Warren G Harding High School

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Myaindia Cobb