Summary
Overview
Work History
Education
Skills
Timeline
Generic

Myaja Haskins

Petersburg,VA

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

3
3
years of professional experience

Work History

Sales Lead Keyholder

Pandora Jewelry
12.2023 - Current
  • Opened inventory boxes and restocked shelves.
  • Opened and closed store [Number] days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Completed store opening and closing procedures.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Utilized expert product knowledge to assist customers in making informed purchasing decisions.
  • Trained new hires on company policies, procedures, and best practices to ensure a smooth onboarding process.
  • Addressed and resolved customer concerns promptly, fostering client trust, satisfaction, and loyalty.
  • Cultivated a positive and supportive work environment, fostering strong teamwork and high morale among staff members.
  • Improved customer service by projecting a friendly and knowledgeable attitude.
  • Trained and mentored new employees.

Retail Associate

Goodwill
06.2022 - Current
  • Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
  • Processed payments and handled exchanges, returns and refunds according to company policy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Engaged with customers to determine appropriate items to fit needs.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
  • Arranged attractive displays of merchandise based on current sales promotions.
  • Assisted customers by phone regarding store operations, products, promotions and orders.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.

Hostess

Red Lobster
04.2021 - 08.2022
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Answered telephone to provide dining information and take reservations.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.

Retail Associate to Go

Cracker Barrell
08.2021 - 05.2022
  • Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Education

High School Diploma -

Thomas Dale High School
Chester, VA
05.2023

Skills

  • Engaging with Diverse Customers
  • Brand Promotion
  • Store Policies and Procedures
  • Attention to Detail
  • Building Customer Loyalty
  • Product Demonstrations
  • Merchandise Receiving and Handling
  • Sales and Promotions
  • Product Knowledge
  • Excellent Written and Verbal Communication
  • Returns and Exchanges
  • Available Nights, Weekends and Holidays
  • Building Customer Relationships and Loyalty
  • Item Ticketing and Pricing
  • Adaptable and Flexible
  • Payment Processing
  • Customer Service
  • Strong Communication and Interpersonal Skills
  • Energy and Physical Stamina
  • Ability to Lift 40 pounds

Timeline

Sales Lead Keyholder

Pandora Jewelry
12.2023 - Current

Retail Associate

Goodwill
06.2022 - Current

Retail Associate to Go

Cracker Barrell
08.2021 - 05.2022

Hostess

Red Lobster
04.2021 - 08.2022

High School Diploma -

Thomas Dale High School
Myaja Haskins