Myanh Riddick
Poughkeepsie,NY
Summary
Dynamic Assistant Manager at Thrifty Beverages Inc, skilled in team leadership and customer relations. Enhanced operational efficiency through strategic scheduling and staff training, resulting in improved customer satisfaction. Proven ability to manage supplier relationships and maintain quality standards, driving sales growth and fostering a motivated team environment.
Overview
13
13
years of professional experience
Work History
CSR Scheduling
Pestech
Poughkeepsie, NY
12.2025 - Current
- Assisted customers with inquiries, providing accurate information and prompt resolutions.
- Handled customer complaints effectively, ensuring satisfaction and loyalty.
- Processed orders and returns efficiently using company-specific software systems.
- Worked on scheduling with a personalized team of technicians as well as a branch of technicians.
- Collaborated with team members to streamline service processes and enhance customer experience.
- Maintained detailed records of customer interactions to improve future service delivery.
- Identified recurring issues and suggested improvements to enhance operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assistant Manager
Thrifty Beverages Inc
Poughkeepsie, NY
06.2021 - 06.2025
- Managed the entity accounts; ups and U-Haul.
- Managed relationships with all manager personnel and distributors from distribution companies.
- Led inventory management initiatives to optimize stock levels and reduce waste.
- Developed training programs to enhance team performance and operational efficiency.
- Managed vendor relationships, ensuring timely delivery of quality products at competitive prices.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Reservations Manager
U-haul
Charlotte, NC
07.2025 - 08.2025
- Resolved customer complaints effectively, maintaining high satisfaction levels.
- Analyzed reservation patterns to identify trends and inform strategic planning decisions.
- Collaborated with cross-functional teams to streamline reservation processes and improve service delivery.
- Organized scheduling of incoming and outgoing U-Box trailers and trucks.
- Processed payments for all scheduled outgoing U-Boxes, ensuring timely transactions.
Bartender/Server
Texas Roadhouse
Poughkeepsie, NY
08.2019 - 05.2021
- Delivered exceptional customer service, ensuring positive guest experiences in high-volume environment.
- Prepared and served beverages accurately, adhering to Texas Roadhouse recipes and standards.
- Maintained cleanliness and organization of bar area, promoting efficient workflow during peak hours.
- Trained new bartenders on service techniques and product knowledge, enhancing team performance.
- Managed inventory levels, tracking supplies to minimize waste and ensure availability of key ingredients.
- Collaborated with kitchen staff to coordinate timely drink service alongside food orders, improving overall efficiency.
- Resolved customer complaints promptly, fostering a welcoming atmosphere that encouraged repeat business.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender Shift Manager
Applebee's Neighborhood Grill & Bar
Poughkeepsie, NY
08.2013 - 09.2019
- Resolved customer complaints effectively, maintaining high satisfaction levels.
- Analyzed reservation patterns to identify trends and inform strategic planning decisions.
- Collaborated with cross-functional teams to streamline reservation processes and improve service delivery.
- Organized scheduling of incoming and outgoing U-Box trailers and trucks.
- Processed payments for all scheduled outgoing U-Boxes, ensuring timely transactions.
Education
High School Diploma - Diploma
Poughkeepsie High School
Poughkeepsie, NYSkills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Staff training and development
Staff supervision
Task delegation
Goal setting
Staff management
Workload management
Conflict resolution
Retail operations
Team building
Employee scheduling
Operations management
Recruiting and interviewing
Sales strategies
Customer relationship management (CRM)
Retail operations management
Strategic planning
Sales growth
Policy enforcement
Sales reporting
Performance reviewing
Cost control
Google drive
Consulting
Product branding
Corporate social responsibility
Multitasking and organization
Employee supervision
Coaching and mentoring
Customer service and satisfaction
Reporting and documenting
Business development understanding
Multitasking Abilities
Organizational skills
Active listening
Timeline
CSR Scheduling
Pestech
12.2025 - Current
Reservations Manager
U-haul
07.2025 - 08.2025
Assistant Manager
Thrifty Beverages Inc
06.2021 - 06.2025
Bartender/Server
Texas Roadhouse
08.2019 - 05.2021
Bartender Shift Manager
Applebee's Neighborhood Grill & Bar
08.2013 - 09.2019
High School Diploma - Diploma
Poughkeepsie High School