Myanna Simmons
Florence
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Customer Service Specialist
Qurate Retail Group
08.2022 - Current
- Provided support for customer issues through various communication channels, including calls, emails, and chat.
- Coordinated order processing to ensure timely delivery.
- Communicated extensive product specifications, including cost, availability, and shipping costs
- Handled returns and exchanges to ensure customer satisfaction.
- Provided expert troubleshooting for website, app, and online service challenges.
- Increased revenue through strategic upselling and cross-selling
- Assisted customers with payment issues and processed credit card
- Customer Feedback: Gathering feedback from customers to improve service quality and report recurring issues or concerns to supervisors.
- Achieved performance goals by adhering to standards for response time, resolution time, customer satisfaction, and sales targets.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
BCBS Claims Analyst
First Source
01.2018 - 08.2022
- Ensured timely and precise data entries
- Adjusted discrepancies in health insurance
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
Unemployment Claims Agent
Kelly services
03.2015 - 01.2018
- Handled submission of new claims accurately.
- Evaluated individual case information by examining data from various sources to determine appropriate action.
- Analyzed employee separation information from clients to ensure compliance with state laws in unemployment documentation.
- Conducted thorough analysis of claim issues.
- Initiated prompt communication via telephone, fax, and email to gather necessary information.
- Collaborated with Unemployment Insurance Consultants to document customer information accurately in
- Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
- Managed high volume caseload, effectively prioritizing tasks to meet deadlines with minimal supervision.
Office Manager
Tender Care Home Health Care
05.2013 - 03.2015
- Coordinated employee meetings and scheduled appointments while handling office calls.
- Managed insurance billing processes efficiently.
- Conducted in-home visits to complete necessary case documentation.
- Assisted clients and employees with needs through telephone communication.
Education
Associate in Science (AS) - Funeral Services
Piedmont Technical College
High school or equivalent -
South Florence High School
Florence, SC05.2012
Skills
- Technical Support
- Computer Skills
- CSR
- Typing
- Insurance Verification
- Call Center
- Time Management
- Research
- Microsoft Software
- Customer Service
- Data Entry
- Problem Resolution
- De-escalation techniques
- CRM software
- Excellent written and oral communication
Timeline
Customer Service Specialist
Qurate Retail Group
08.2022 - Current
BCBS Claims Analyst
First Source
01.2018 - 08.2022
Unemployment Claims Agent
Kelly services
03.2015 - 01.2018
Office Manager
Tender Care Home Health Care
05.2013 - 03.2015
Associate in Science (AS) - Funeral Services
Piedmont Technical College
High school or equivalent -
South Florence High School
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