Myarri NELSON
Antioch,TN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Peckham
01.2024 - 07.2024
- Answered phones calls pertaining to passport procedures in a fast paced call-center setting following government guidelines
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Handled complaints and questions, and re-directed calls to other team members.
- Scheduled and confirmed appointments for same day passport services.
Front Desk Receptionist
Tru By Hilton
07.2022 - 01.2024
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected room deposits, fees and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Used internal software to process reservations, check-ins and check-outs.
ADMINISTRATIVE ASSISTANT
THE BUSINESS EXCHANGE
01.2020 - 01.2022
- Was responsible for assisting owner of multi-faceted business with various duties while maintaining confidentiality and excellent customer relationships
- Duties included: answering phones, operating office machines, setting appointments and responding to inquiries
- Filing paperwork
- Proficient use of Microsoft Office Suite
- Effectively handled customers’ concerns
- Assisted with events to promote business
PACKER
AMAZON
03.2020 - 03.2021
- Worked in the warehouse and was responsible for placing items and/or merchandise in various containers such as trays, boxes, crates, and bags
- Oversaw and managed the application of protective materials, sealing containers, placing labels on packages, utilization of lifting gear, and ensured that the warehouse environment was kept clean and organized.
AIRPORT AGENT- CUSTOMER SERVICE
ENVOY
03.2019 - 03.2020
- Checked in passengers at the gates and/or kiosks
- Assisted with boarding flights
- Communicated appropriate information to passengers about trips and belongings
- Collaborated with the team to ensure information was processed accurately and flights were sent out on time
- Listened to passengers and resolved their issues in accordance with company policies and procedures
- Prepped and secured aircraft for next flight.
Dietary Aide
Unidine
11.2017 - 11.2018
- Prepared food based on dietary needs of residents
- Interacted with residents and assisted with their food requests
- Delivered meals to residents’ rooms
- Cleaned area once meals were complete.
Cashier
Meijer
11.2016 - 11.2017
- Greeted customers
- Completed transactions on the cash register
- Handled all forms of payment responsibly and maintained accuracy of point-of-sale purchases
- Assisted customers with issues and returns
- Handled customer questions adequately and appropriately
Guest Service Agent
Smashburger
01.2015 - 11.2016
- Greeted guests
- Obtained food orders
- Served guests
- Maintained clean environment.
Education
ASSOCIATE DEGREE - Business Administration
EASTERN GATEWAY COMMUNITY COLLEGE
Ohio05.2026
Esthetician Certificate -
Douglas J Aveda Institute
Grand Rapids11.2018
DIPLOMA -
FOREST HILLS NORTHERN HIGH SCHOOL
Grand Rapids, MI05.2016
Skills
- Microsoft Excel, PowerPoint, Word, Outlook
- Attention to Detail
- Organizational Skills
- Complaint Resolution
- Critical Thinking Skills and decision making
- Telephone etiquette
- Verbal and written communication
- Sensitive information handling
- Cash Handling
- Administrative support
- Social perceptiveness
- Time management
- Data Entry
Timeline
Customer Service Representative
Peckham
01.2024 - 07.2024
Front Desk Receptionist
Tru By Hilton
07.2022 - 01.2024
PACKER
AMAZON
03.2020 - 03.2021
ADMINISTRATIVE ASSISTANT
THE BUSINESS EXCHANGE
01.2020 - 01.2022
AIRPORT AGENT- CUSTOMER SERVICE
ENVOY
03.2019 - 03.2020
Dietary Aide
Unidine
11.2017 - 11.2018
Cashier
Meijer
11.2016 - 11.2017
Guest Service Agent
Smashburger
01.2015 - 11.2016
ASSOCIATE DEGREE - Business Administration
EASTERN GATEWAY COMMUNITY COLLEGE
Esthetician Certificate -
Douglas J Aveda Institute
DIPLOMA -
FOREST HILLS NORTHERN HIGH SCHOOL
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