Myasia Jones
Queens
Summary
Compassionate and dedicated PCA with experience at Anchor Home Health, skilled in enhancing client well-being through personalized care and effective communication. Proven ability to resolve issues and foster independence, while maintaining a clean environment. Strong computer skills and customer service expertise contribute to positive outcomes and client satisfaction.
Overview
2027
2027
years of professional experience
Work History
PCA
Anchor Home Health
2025 - Current
- Provided compassionate personal care to clients, enhancing overall well-being and comfort.
- Assisted clients with daily living activities, fostering independence and dignity.
- Monitored client health status, reporting changes to healthcare professionals promptly.
- Developed individualized care plans in collaboration with interdisciplinary teams for optimal client outcomes.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Customer Service Representative
Global Contact Services
10.2021 - Current
- Assisted customers with inquiries, providing timely and accurate information to enhance satisfaction.
- Resolved issues through effective communication, ensuring a positive customer experience.
- Maintained detailed records of customer interactions using CRM systems for streamlined follow-up.
- Collaborated with team members to improve service delivery processes and address common concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
NYRA
Mutuel Clerk
04.2021 - 06.2021
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
No Degree - Paralegal Studies
Technical College Institutie
New York, NYSkills
Computer skills
NY Gaming license
Customer Service
According
Timeline
Customer Service Representative
Global Contact Services
10.2021 - Current
NYRA
Mutuel Clerk
04.2021 - 06.2021
PCA
Anchor Home Health
2025 - Current
No Degree - Paralegal Studies
Technical College Institutie