Myasia Jones
Queens
Summary
Compassionate and dedicated PCA with experience at Anchor Home Health, skilled in enhancing client well-being through personalized care and effective communication. Proven ability to resolve issues and foster independence, while maintaining a clean environment. Strong computer skills and customer service expertise contribute to positive outcomes and client satisfaction.
Overview
2027
2027
years of professional experience
Work History
PCA
Anchor Home Health
Brooklyn, NY
2025 - Current
- Provided compassionate personal care to clients, enhancing overall well-being and comfort.
- Assisted clients with daily living activities, fostering independence and dignity.
- Monitored client health status, reporting changes to healthcare professionals promptly.
- Developed individualized care plans in collaboration with interdisciplinary teams for optimal client outcomes.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Customer Service Representative
Global Contact Services
Queens, NY
10.2021 - Current
- Assisted customers with inquiries, providing timely and accurate information to enhance satisfaction.
- Resolved issues through effective communication, ensuring a positive customer experience.
- Maintained detailed records of customer interactions using CRM systems for streamlined follow-up.
- Collaborated with team members to improve service delivery processes and address common concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
NYRA
Mutuel Clerk
Queens, NY
04.2021 - 06.2021
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
No Degree - Paralegal Studies
Technical College Institutie
New York, NYSkills
Computer skills
NY Gaming license
Customer Service
According
Timeline
Customer Service Representative
Global Contact Services
10.2021 - Current
NYRA
Mutuel Clerk
04.2021 - 06.2021
PCA
Anchor Home Health
2025 - Current
No Degree - Paralegal Studies
Technical College Institutie