Myasia Mcgill

• Provided advice and guidance to customers regarding health insurance plans, coverage options, and benefits.
• Reviewed existing policy documents and made necessary changes as per customer requests.
• Resolved customer queries related to health insurance claims, payments, reimbursements.
• Ensured compliance with relevant regulations while providing advice on health insurance products.

• Evaluated employee performance regularly and provided constructive feedback for improvement.
• Directed team of 30+mguest service representatives to ensure that all inquiries and complaints were handled promptly and professionally.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Conducted regular meetings with staff to discuss performance objectives and standards.

Flight Attendant (2021-2022)

• Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
• Cooperated with pilots and crew members while performing duties on board the plane.
• Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
• Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.

Guest Service Agent (2018-2021)

• Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
• Maintained current knowledge of company products, services, and processes.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Assisted customers with inquiries about flight reservations and check-in and check-out procedures.