Myasia House
Chesapeake,Virginia
Summary
Contact center advisor responds quickly to beneficiary requests. Effective at answering questions about plans, coordinating paperwork and documenting updates. Detail-oriented and resourceful with exemplary investigations skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Contact Center Advisor
Aerotek Optima Health
Virginia Beach, VA
01.2021 - Current
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Handled 60 calls per day to address customer inquiries and concerns
Insurance Advisor
Sutherland
Chesapeake, VA
01.2018 - 01.2021
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
- Maintained high standards of customer service by building relationships with clients.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided coverage option information to assist clients in protecting assets.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
Customer Service Representative
QVC
Chesapeake, VA
06.2017 - 11.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
Education
High School Diploma -
Deep Creek High School
Chesapeake, VA06.2016
Associate of Applied Science -
Tidewater Community College
Norfolk, VA05.2023
Skills
- Customer Service
- Call Documentation
- Order and Refund Processing
- Customer Retention Strategies
- Compensation and Benefits
- Administrative Support
- Issue and Complaint Resolution
Certification
Life And Health Insurance License
Timeline
Contact Center Advisor
Aerotek Optima Health
01.2021 - Current
Insurance Advisor
Sutherland
01.2018 - 01.2021
Customer Service Representative
QVC
06.2017 - 11.2019
High School Diploma -
Deep Creek High School
Associate of Applied Science -
Tidewater Community College
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