Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Myasia Riggin

Brooklyn,NY

Summary

I am seeking a company where i can use my experience and education to help the company meet and surpass its goals. Incorporating my excellent communication skills over the phone and in person. I am capable of multitasking and working in high-pressure situations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Health Paraprofessional

RCM Technologies
New York, New York
01.2023 - Current

  • Implemented behavioral plans designed by IEP teams for students with behavior disorders or other special conditions to help meet special education students needs.
  • Modeled social, peer facilitation and peer training to achieve academic, social, emotional and behavioral goals.
  • Assisted in training of staff, parents and students in specialized instructional strategies and techniques used in behavior intervention. Adapted classroom activities, assignments and materials to provide educational opportunity for special education students to participate in classroom activities

Call Center Representative

Spectrum
Brooklyn, NY
10.2023 - 01.2024
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Developed new leads each day at or above quotas.
  • Networked to build client base and promote products to new and existing clients.

Retail Sales Consultant

TROC Global
Brooklyn, NY
11.2021 - 10.2022
  • Managed cash register operations using POS system and processed sales and returns.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Sales Consultant

T-Mobile
Brooklyn, NY
01.2020 - 10.2021
  • Worked with fellow sales team members to achieve group targets.
  • Greeted incoming customers and provided expert sales and service to drive revenue.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.

Customer Service Representative

Target
Brooklyn, NY
08.2018 - 12.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

High School Diploma -

New Visions Chtr High School
Brooklyn, NY
06.2018

Skills

  • Team Building
  • Self-Motivated
  • Verbal Communication
  • Friendly, Positive Attitude
  • Effective Communication
  • Educational Support
  • Verbal and Written Communication
  • Organization and Prioritization
  • Handling Customer Complaints
  • Product Recommendations
  • Purchase Recommendations

Certification

  • Crisis Paraprofessional, RCM HEALTHCARE - 2021

Timeline

Call Center Representative

Spectrum
10.2023 - 01.2024

Health Paraprofessional

RCM Technologies
01.2023 - Current

Retail Sales Consultant

TROC Global
11.2021 - 10.2022

Sales Consultant

T-Mobile
01.2020 - 10.2021

Customer Service Representative

Target
08.2018 - 12.2020

High School Diploma -

New Visions Chtr High School

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Myasia Riggin