Myat Pyae Paing

• Koret's expectations of customer service
• Answering building, membership, and program-related questions
• Thorough knowledge of all building policies, rules, and procedures
• Extensive knowledge of emergency procedures throughout Koret Center
• Problem-solving of membership discrepancies
• Being able to operate the credit card terminals and accountability of cash outs at end of day
• Using Google Docs, Facebook, Twitter, and Microsoft Office products
• Knowledge of policies regarding parking, lockers, and towel service
• Selling recreation passes and memberships where applicable
• Making consistent rounds in the building (at least four times an hour)
• General patrolling of the building is a priority at all times
• Equitable and consistent policy enforcement across all patrons, students, faculty, staff and guest in the facility
• Setting up and taking down special events
• Assisting with set-up and supervision of intramural activities and special events (such as tournaments)
• Supervision of part-time employees in all areas; lifeguards, personal trainers, group exercise instructors
• Lost and found collection and distribution
• Helping professional staff as needed
• The use of work iPhone, building alarms, and security procedures
• Must have experience with Whentowork, EMS and Activenet Software
• Must have experience as Check-in desk and Front desk staff
• CPR and AED certified
• Thorough knowledge of all Koret Operations positions (Utility, Check In Desk, Front Desk), including working these additional positions on a regular basis
• Knowledgeable of appropriate staff behavior and de-escalation and documentation techniques
• Thorough knowledge of incident escalation policy and procedures
• Other duties as assigned by their Supervisor/Professional Staff.

Setting Up and Maintenance:

Work Stations:

• Arrange and set up workstations for optimal functionality.
• Implement routine maintenance procedures to ensure smooth operation.

Credit Card Processing Equipment:

• Set up credit card machines.
• Configure card readers, card printers, card swipers, and tap readers.

Driver Installation:

• Install and configure necessary drivers for various devices.
• Troubleshooting and Repair:

PC Troubleshooting and Repair:

• Diagnose and resolve issues with personal computers.
• Perform repairs as needed.

Workout Machine Maintenance:

• Conduct troubleshooting and repairs for workout machines.
• Implement preventive maintenance to extend equipment lifespan.

Software Management:

Software Updates:

• Upgrade and manage software updates for all systems.
• Troubleshoot any issues arising from software updates.
• General Enhancements:

Documentation:

• Maintain detailed documentation for all setups, installations, and repairs.
• Create user-friendly guides for common issues and solutions.

Continuous Improvement:

• Stay updated on the latest technologies and best practices.
• Implement improvements based on feedback and emerging trends.

Response to Pro-staff Requests

• Responding to needs of pro-staff when necessary
• Familiarity with escalation of incidents.