Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mycah Manigault

Columbia,SC

Summary

Driven individual with extensive leadership experience and a background in information research, team building, records management, information systems, and office administration. Seeking to leverage skills and knowledge to excel as a Triple P Network Coordinator, contributing to the success and growth of the organization.

Overview

12
12
years of professional experience

Work History

Centralized Document Managment, Supervisor

SCDHHS
06.2018 - Current
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Monitored workflow to improve employee time management and increase productivity.
  • Achieved results by working with staff to meet established targets.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Gathered, organized and input information into digital database.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Ensure proper handling of personally identifiable information and document retention.
  • Identified operational inefficiencies and implemented corrective measures, leading to overall increase in effectiveness.
  • Generated reports detailing findings and recommendations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Verification Associate I

General Information Services
09.2017 - 06.2018
  • Conducted background research and completed background investigations as per client guidelines.
  • Verified professional credentials, documented findings, and communicated with internal and external stakeholders.
  • Handled personally identifiable information securely and prioritized caseload to meet client requests.
  • Improved turnaround times by consistently meeting deadlines for verifications completion.
  • Managed high-volume caseload while maintaining strict attention to detail and timeliness in completing tasks.

Courier- Independent Contractor

Gio Express
09.2011 - 08.2017
  • Provided punctual transportation of financial documentation to contracted clientele, managed records, and handled payroll.
  • Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.

Customer Service Representative

Kroger
11.2014 - 04.2016
  • Operated cash register with accuracy, exhibited professional telephone etiquette, and provided excellent customer service.
  • Cross-trained and provided backup support for organizational leadership.
  • Promptly responded to inquiries and requests from customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Georgetown High School
Georgetown, South Carolina
2009

Skills

  • Employee Motivation
  • Process Analysis
  • Training and mentoring
  • Process Improvement
  • Research
  • Troubleshooting
  • Flexible and Adaptable
  • Critical Thinking
  • Computer Skills
  • Task Prioritization
  • Organizational Skills

References

  • Felicia McCord, 803-238-4474, Felicia.Mccord@scdhhs.gov, Professional Reference
  • Patricia Johnson, 803-543-6913, Patricia292011@yahoo.com, Professional Reference
  • Gwendolyn Williams, 803-318-4919, Gwendolyn.Williams@scdhhs.gov, Professional Reference

Timeline

Centralized Document Managment, Supervisor

SCDHHS
06.2018 - Current

Verification Associate I

General Information Services
09.2017 - 06.2018

Customer Service Representative

Kroger
11.2014 - 04.2016

Courier- Independent Contractor

Gio Express
09.2011 - 08.2017

High School Diploma -

Georgetown High School

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Mycah Manigault