Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mycah Reiland

Iowa City,IA

Summary

With over 8 years of experience interacting with the public in diverse settings, I have developed a strong foundation in leadership, communication, and team collaboration. I excel in organizing teams, navigating interpersonal conflicts, and solving problems efficiently, all while interacting with individuals from various socioeconomic and cultural backgrounds. My experience demonstrates an ability to lead in fast-paced environments and foster positive, productive outcomes in both team dynamics and customer relationships.

Overview

8
8
years of professional experience

Work History

Volunteer Tutor

Flickinger Learning Center
Muscatine, IA
09.2024 - Current
  • Assisted homework completion by encouraging critical thinking and providing detailed explanations
  • Aided emotional regulation by mediating conflict and offering coping strategies
  • Evaluated proficiency in literacy and mathematics to determine appropriate educational material
  • Led classroom activities fostering academic skill development

Manager

Bridgeside Links
Muscatine, IA
05.2020 - Current
  • Trained team members to improve job performance
  • Assisted with the coordination of schedules and events
  • Communicated with customers to answer questions and resolve issues in a timely manner
  • Delegated tasks and provided support when necessary to maintain productivity
  • Engaged with diverse clientele to establish strong relationships

Mixologist

Vue Rooftoop
Iowa City, IA
06.2023 - Current
  • Collaborated with a diverse team to create unique menu items and improve efficiency
  • Provided personalized service by answering customers' questions and making suggestions based on expertise
  • Multitasked and prioritized responsibilities for maximum efficiency
  • Maintained high service standards in a fast-paced setting
  • Kept up to date with evolving industry trends and technologies

Customer Service Representative

Blain's Farm & Fleet
Muscatine, IA
03.2017 - 04.2020
  • Answered customer inquiries and provided accurate information regarding products and services
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
  • Maintained positive interactions when addressing customer concerns

Education

Bachelor of Arts - Health Studies

University of Iowa
Iowa City
08-2024

Skills

  • Leadership
  • Team-Work
  • Verbal Communication
  • Mediation
  • Problem-Solving
  • Skills Development
  • Customer Service

References

References available upon request.

Timeline

Volunteer Tutor

Flickinger Learning Center
09.2024 - Current

Mixologist

Vue Rooftoop
06.2023 - Current

Manager

Bridgeside Links
05.2020 - Current

Customer Service Representative

Blain's Farm & Fleet
03.2017 - 04.2020

Bachelor of Arts - Health Studies

University of Iowa
Mycah Reiland