Mycah Thomas
Clearwater,Radio-8
Summary
Qualified Advanced Technical Support Specialist with Number years of helpdesk and customer service experience. Provides comprehensive Product or Service support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Software and Software user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
15
15
years of professional experience
Work History
IT Technical Support Specialist Tier 1
Gale Healthcare
03.2022 - Current
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Private Caregiver
First Light Home Care
04.2020 - 03.2022
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Floor Manager
The Indoor Fleamarket
07.2017 - 02.2020
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Supply Staff Sergeant
United States Army
08.2008 - 08.2016
- Set maintenance schedule and assigned tasks to soldiers.
- Monitored supply room for accurate inventory levels and to secure property from theft.
- Assisted property book officer in logging and tracking items belonging to unit.
- Submitted requisition orders for new equipment when inventory levels were low.
Skills
- Remote Technical Assistance
- Leading Software Development Teams
- Troubleshooting and Diagnosing
- Software Debugging
Timeline
IT Technical Support Specialist Tier 1
Gale Healthcare
03.2022 - Current
Private Caregiver
First Light Home Care
04.2020 - 03.2022
Floor Manager
The Indoor Fleamarket
07.2017 - 02.2020
Supply Staff Sergeant
United States Army
08.2008 - 08.2016