Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mycala Danis

West Warwick,RI

Summary

Proven customer service expert with a track record of enhancing guest retention by creating welcoming environments at Ortho Rhode Island. Excelled in problem-solving and efficient scheduling, leveraging skills in Microsoft Office and multi-line phone systems. Demonstrated ability to improve office workflow and customer satisfaction through effective communication and organizational skills. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated Job Title with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Welcoming clerical professional with Number years of experience in Industry office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls. Accurate when entering information in all different type of data systems ortho RI has and keeping organized filing systems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level front desk position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Ortho Rhode Island
06.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Collected Type payments, processed transactions and updated relevant records.
  • Handled assignments independently with good judgement and critical thinking skills.

Cashier

Target
10.2020 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

West Warwick High School
West Warwick, RI

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Problem-solving skills
  • Scheduling
  • Appointment Scheduling
  • Verbal and written communication
  • Scheduling appointments
  • Office Organization
  • File Organization
  • Complex Problem-Solving
  • Skilled in Software
  • Call forwarding
  • Basic accounting
  • Problem-Solving
  • Microsoft Office
  • Payment Processing
  • Greeting and Seating Clients
  • Basic Math
  • Multi-Line Phone Systems

Timeline

Front Desk Receptionist

Ortho Rhode Island
06.2022 - Current

Cashier

Target
10.2020 - 08.2022

West Warwick High School
Mycala Danis