Mychael Heather
Marion
Summary
Dedicated healthcare professional with expertise in venipuncture and blood collection. Focused on maintaining productivity while ensuring patient comfort and accuracy. Proficient in specimen handling, data entry, and patient education, promoting safe practices and effective clinical workflows.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Plasma Center Technician
BioLife Plasma Services
Cedar Rapids
04.2023 - 02.2026
- Monitored donor reactions and provided immediate assistance when necessary.
- Operated and maintained plasma collection equipment for optimal functionality.
- Collaborated with team members to enhance donor experience and satisfaction.
- Documented all procedures accurately in the electronic medical records system.
- Verified patient information prior to sample collection according to hospital policies and regulations.
- Monitored donor vital signs during the donation process and reported any irregularities to the medical staff immediately.
- Troubleshot equipment malfunctions quickly and efficiently while minimizing disruption of service.
- Communicated effectively with donors about their rights and responsibilities before beginning a donation procedure.
- Adhered strictly to safety protocols when handling hazardous materials such as human blood or infectious agents.
- Labeled blood vials with critical information like time of collection, date and patient name.
Certified Nursing Assistant
Plaza Healthcare
Scottsdale
10.2022 - 01.2023
- Provided for patients' physical and emotional needs
- Took vital signs regularly
- Worked in a long term care facility
- Aided in lifting patients when necessary
- Assisted patients with daily routines: feeding, bathing, dressing and grooming
- Recorded patient care
Customer Service Associate
Walgreens
Glendale
04.2021 - 04.2022
- Resolved customer complaints effectively to ensure satisfaction.
- Assisted customers with product inquiries and store navigation.
- Greeted customers and identified their needs.
- Processed transactions accurately using point-of-sale systems.
- Managed inventory levels by restocking shelves and organizing products.
- Collaborated with team members to maintain a clean and safe environment.
- Kept work area neat, clean, and well-stocked at all times.
Education
Some College - Nursing
Glendale Community College
Glendale, AZSkills
- Plasma collection
- Phlebotomy
- Venipuncture proficiency
- Patient Care
- Care plans
- Dementia care
- Hospice care
- Nursing home care
- Caregiving
- Customer service
- Attention to detail
- Communication skills
- Team collaboration
- Technology sales
- Sales
- Computer skills
- Telephone etiquette
- Childcare experience
- Childcare
- Toddler care
- Infant care
- Vital Signs
- Patience
- Merchandising
- Venipuncture proficiency
Certification
- CPR Certification, 10/01/21, Present
- Certified Nursing Assistant (CNA)
- State Tested Nursing Assistant
- Certified Phlebotomy Technician
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Senior Plasma Center Technician
BioLife Plasma Services
04.2023 - 02.2026
Certified Nursing Assistant
Plaza Healthcare
10.2022 - 01.2023
Customer Service Associate
Walgreens
04.2021 - 04.2022
Some College - Nursing
Glendale Community College