MYCHAELA LUPIO
Roslyn Heights,NY
Summary
Professional with strong background in training and development, ready to elevate team performance. Expertise in creating and delivering effective training programs, fostering collaboration, and adapting to changing needs. Known for reliability, leadership, and results-driven approach. Skilled in communication, instructional design, and performance evaluation.
Overview
8
8
years of professional experience
Work History
Grocery Team Trainer
Whole Foods Market
05.2023 - 04.2025
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Conducted daily inspections of assigned aisles to identify low-inventory items, initiating prompt restocking actions as necessary.
- Streamlined restocking process by organizing backroom storage areas for easy access to products.
- Performed inventory control, such as counting, and stocking merchandise.
Guest Advisor
Petco Animal Supplies Stores
01.2022 - 02.2023
- Enhanced customer experience with engaging animal demonstrations and sharing educational information on proper pet care.
- Contributed to a positive team atmosphere by working collaboratively with coworkers to complete tasks efficiently and maintain a well-organized store.
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Provided personalized service to customers by recommending products tailored to their individual pet''s needs, leading to increased customer loyalty.
- Promoted adoption events at the store, increasing awareness of local rescue organizations and helping find homes for pets in need.
- Increased customer satisfaction by providing knowledgeable and friendly assistance in pet care, products, and services.
- Handled cash register transactions accurately, ensuring prompt service during busy times at the checkout counter.
- Managed inventory levels to ensure product availability for customers while minimizing waste through efficient ordering practices.
Beauty Sales Advisor
Sally Beauty
12.2019 - 07.2021
- Educated clients on proper application techniques, leading to increased confidence in product use and overall satisfaction.
- Collaborated with store management to design and implement creative visual merchandising displays that showcased new products and promotions effectively.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Boosted product sales by conducting engaging and informative makeup demonstrations.
- Conducted inventory management tasks to ensure optimal stock levels were maintained at all times.
- Increased store traffic with effective promotional events and in-store marketing strategies.
- Managed cash transactions accurately and efficiently, maintaining a balanced register at the end of each shift.
Front End Manager
Western Beef
08.2017 - 11.2019
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Promoted from cashier to front end manager within three months, demonstrating rapid growth in leadership abilities and operational knowledge.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
Education
No Degree - Liberal Arts
Nassau Community College
Garden City Park, NYNo Degree - Radiology Technology
Laguardia Community College
Long Island City, NYAdvanced Regents Diploma -
Mineola High School
Mineola, NY06.2017
Skills
- Compliance requirements
- Task delegation
- Staff training
- Performance monitoring
- Cross-training skills
- Customer service
- Problem-solving
- Time management
- Food safety
- Cash handling
- Role modeling
- Teamwork and collaboration
Leadership Experience
- Leadership at Petco. Oversaw up to 15 employees once hired.
- Received promotion to Front End Manager. Oversaw up to 10 employees after 3 months of being hired.
- Promotion to team trainer within 3 months of hire at Whole Foods Market.
Timeline
Grocery Team Trainer
Whole Foods Market
05.2023 - 04.2025
Guest Advisor
Petco Animal Supplies Stores
01.2022 - 02.2023
Beauty Sales Advisor
Sally Beauty
12.2019 - 07.2021
Front End Manager
Western Beef
08.2017 - 11.2019
Advanced Regents Diploma -
Mineola High School
No Degree - Liberal Arts
Nassau Community College
No Degree - Radiology Technology
Laguardia Community College
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