Mychael D. Carney
madison,tn
Summary
With a proven track record at Lowe's Home Improvement, I excel in leadership and customer service, significantly enhancing team performance and customer satisfaction. My expertise in operations management and staff development, coupled with a knack for implementing effective sales strategies, has consistently driven positive outcomes. Skilled in coaching and mentoring, I foster a productive and engaging work environment.
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Developed leadership and organizational skills in fast-paced retail environment, successfully managing team performance and operational efficiency. Transitioning into new field with focus on utilizing strong communication and problem-solving abilities. Equipped to drive team success and operational improvements in various professional settings.
Overview
43
43
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
04.2011 - Current
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Ensured compliance with industry regulations and company policies by regularly reviewing practices and updating documentation as needed.
- Built and designed large displays weekly to promote specific products.
- Mentored new sales associates to contribute to store's positive culture.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
- Trained newly hired sales team in upselling techniques.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
Painter, Maintenance
Self Employed Services
06.1982 - 12.2024
- Painted surfaces using brushes, spray guns, and paint rollers.
- Patched cracks, holes and other imperfections in walls and other surfaces.
- Applied exterior caulking to building joints and seams.
- Maintained a clean and organized work environment, minimizing disruptions to surrounding areas.
- Taped off areas to prevent overspray and other accidents.
- Repaired drywall and plaster prior to painting.
- Calculated accurate amounts of materials and estimated time for planned jobs.
- Committed to providing quality work at competitive prices.
- Enhanced property values through meticulous attention to detail in painting and maintenance tasks.
- Performed thorough surface preparation, guaranteeing long-lasting results for clients.
- Valued for being extremely detail oriented.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Mixed, matched and blended colors to produce desired effects.
- Conducted final work check to assess quality and make corrections if necessary.
- Conducted regular inspections of completed work, ensuring adherence to high-quality standards.
- Collaborated with other professionals to complete multi-faceted projects on time and budget.
- Completed large-scale commercial projects within tight deadlines, ensuring client satisfaction.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Evaluated completed work for quality and adherence to standards and client requirements.
- Followed safety procedures and properly used protective gear while painting.
- Performed regular preventive maintenance on tools and equipment to support best quality of work.
- Interacted with clients to report progress and verify timetable for completed work.
- Removed wallpaper and sanded surfaces to prepare for paint application.
- Established strong relationships with suppliers, negotiating favorable terms on materials purchases.
- Improved building aesthetics by skillfully applying various painting techniques and materials.
- Developed expertise in various types of paints and coatings, allowing for tailored solutions based on client needs.
- Taped around windows and fixtures prior to painting walls.
- Mentored junior team members, fostering their professional growth and improving overall team performance.
- Performed smoothing and finishing work on walls, trim and cabinetry.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Kept accurate records of paint supplies and other materials.
- Calculated amount of paint and other materials needed for each job accurately.
- Selected appropriate type of paint and other materials for specific surfaces.
- Utilized brushes and rollers to create various textures.
- Applied various types of paints and other finishes to interior and exterior surfaces.
- Reduced maintenance costs for clients with efficient use of resources and materials.
- Delivered cost-effective services without compromising quality or safety standards.
- Utilized advanced equipment for precise paint application, elevating the overall quality of finished projects.
- Worked holidays and weekends depending on shifting needs of project.
- Mixed and blended paints according to specified colors and consistency.
- Corrected surface imperfections by filling cracks, holes, and joints.
- Reached high ceilings and walls with scaffolding and ladders.
- Used airless sprayers, rollers, brushes and other painting tools to accomplish job tasks.
- Mixed paint, varnish, shellac and lacquer to desired consistencies.
- Prepared surfaces for painting or staining by removing old paint and applying primers.
- Trained new staff on initial setup routines and continual work monitoring procedures.
- Solved complex surface preparation issues, resulting in a superior final product for clients.
- Increased customer satisfaction through effective communication and timely project completion.
- Primed and sealed surfaces to best support paint coats.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Delivered high-quality painting services on time and within budget for a variety of clients.
- Consistently met safety regulations while working on-site at both residential and commercial properties.
- Improved customer relations through strong communication skills and attention to detail in all projects.
- Excelled under tight deadlines without sacrificing quality or client satisfaction, ensuring repeat business and positive referrals.
- Exceeded client expectations by consistently delivering high-quality workmanship within established timelines.
- Reduced waste materials by accurately estimating paint quantities needed for each job.
- Enhanced the appearance of residential and commercial spaces by skillfully applying paint, wallpaper, and other finishes.
- Accomplished seamless blending between old paintwork areas with new applications using careful color matching techniques.
- Provided exceptional customer service in addressing concerns or changes during the course of projects.
- Achieved consistent quality control standards throughout entire workspaces by conducting regular inspections during ongoing projects.
- Addressed client concerns promptly and professionally, resolving any issues that arose during the project lifecycle.
Education
High School Diploma -
Whites Creek Comprehensive High School
Whites Creek, TN06-1982
Skills
- Customer service
- Workplace safety
- Problem resolution
- Problem-solving
- Customer relations
- Time management
- Leadership skills
- Staff supervision
- Interactive communication skills
- POS systems operations
- Performance improvement
- Sales strategies
- Sales growth
- Reasoning
- Leadership
- Promotions execution
- Employee engagement
- Team supervision
- Customer engagement
- Coaching and mentoring
- Staff management
- Goals and performance
- Operations
- Training and mentoring
- Staff development
- Work planning and organization
- Operations management
- Employee performance evaluation
- Training and development
Timeline
Department Supervisor
Lowes Home Improvment
04.2011 - Current
Painter, Maintenance
Self Employed Services
06.1982 - 12.2024
High School Diploma -
Whites Creek Comprehensive High School
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