Summary
Overview
Work History
Education
Skills
Timeline
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Mychallah Moore

Houston,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Customer Service Specialist

TTEC
04.2021 - 09.2022
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Office Cleaner

GRBS
02.2020 - 02.2021
  • Cleaned desks, office equipment, walls, files, ledges and countertops by dusting surfaces.
  • Emptied trashcans and transported waste to collection areas.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Delivered quality customer service to address urgent needs and cleaning requests.

Factory Production Worker

Specialized Staffing
04.2019 - 12.2019
  • Carefully packaged finished products and prepared for shipment.
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
  • Took part in company-offered training sessions to improve skills and knowledge.
  • Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.

Education

High School Diploma -

Community South East Pathway
Grand Rapids, MI
2020

Skills

  • Good Communication Skills
  • Process Optimization
  • Call Centers
  • Cash Register Operations
  • Customer Service and Assistance
  • Effective Written and Verbal Communication
  • Telephone Etiquette
  • Problem Resolution
  • Cash Counting
  • Belt Conveyors
  • Agent Assistance
  • Customer Data Confidentiality

Timeline

Customer Service Specialist

TTEC
04.2021 - 09.2022

Office Cleaner

GRBS
02.2020 - 02.2021

Factory Production Worker

Specialized Staffing
04.2019 - 12.2019

High School Diploma -

Community South East Pathway

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Mychallah Moore