Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mycheaux Norris

Fort Lauderdale

Summary

Results-driven individual with a proven track record in material handling and safety compliance. Expertise in problem solving and team collaboration has led to streamlined operations and improved customer satisfaction in diverse work environments. Surely a dedicated professional with strong customer service skills. Experienced in safety compliance and warehouse logistics, consistently enhancing workflow efficiency and ensuring high-quality service delivery. Committed job seeker with a history of meeting company needs with consistent and organized practices.

Overview

21
21
years of professional experience

Work History

Set Up

ASM Global
Broward
11.2024 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Stage Handler

Flat Rate Production
Miami
10.2020 - 12.2024
  • Sorted and organized packages for efficient processing and dispatch.
  • Operated material handling equipment to move items within the warehouse.
  • Assisted team members with loading and unloading shipments safely.
  • Followed safety protocols to minimize risks during handling tasks.
  • Maintained cleanliness and organization of work areas for safety compliance.
  • Collaborated with colleagues to streamline workflow processes for timely deliveries.
  • Provided excellent customer service by responding promptly to inquiries and requests for assistance.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Achieved cost-savings by developing functional solutions to problems.

Security / Money-Man

Klub24 Gentlemen's Club
Miami
09.2014 - 12.2024
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Operated a variety of machinery and tools safely and efficiently.

Lead Barback

Opium Club, Hard Rock Casino
Hollywood
08.2006 - 12.2011
  • Maintained cleanliness and organization of bar areas and equipment.
  • Stocked supplies including glassware, garnishes, and beverages for efficient service.
  • Monitored inventory levels and communicated needs to management for restocking.
  • Collaborated with staff to ensure smooth operations during events and busy nights.
  • Implemented safety protocols to maintain a secure work environment for staff and patrons.
  • Assisted bartenders with drink preparation and service during peak hours.
  • Prepared both alcoholic and non-alcoholic beverages for patrons.
  • Responded promptly to any complaints or issues from customers or staff members.
  • Scheduled shifts for barback staff according to business needs and availability of personnel.
  • Monitored cash registers and POS systems while ensuring accuracy in transactions.
  • Developed innovative strategies for increasing efficiency in the bar area.
  • Managed deliveries from suppliers including unloading cases of beer, wine, liquor.
  • Verified ID's when serving alcohol according to state laws.
  • Organized and restocked supplies for a smooth workflow during peak hours.
  • Supervised bartenders to ensure they maintained high customer service standards.
  • Maintained an accurate inventory of beverages, glassware, and other bar materials.

Telemarketing Manager

Advantage One Mortage
Plantation
03.2004 - 11.2009
  • Managed telemarketing team to enhance customer outreach strategies.
  • Developed training programs to improve staff performance and engagement.
  • Oversaw call scripts to ensure clear messaging and compliance with regulations.
  • Analyzed call data to identify trends and optimize marketing efforts.
  • Implemented quality assurance processes to maintain high service standards.
  • Fostered a positive work environment to enhance team collaboration and morale.
  • Conducted regular performance reviews to guide employee development initiatives.
  • Prepared weekly reports detailing progress towards goals and analyzing results from previous campaigns.
  • Collaborated with other departments to coordinate cross-selling opportunities between products or services.
  • Analyzed customer surveys to identify areas of improvement in the sales process.
  • Managed and supervised telemarketing team to ensure successful completion of projects.
  • Provided guidance on product knowledge, pricing structures, and discounts when necessary.
  • Organized weekly training sessions for agents to review products, services, and best practices.
  • Created scripts for outbound calls in accordance with company policies and procedures.
  • Ensured compliance with local laws regarding telemarketing activities.
  • Resolved customer complaints promptly and efficiently, maintaining a high level of professionalism throughout.
  • Conducted daily meetings with sales teams to review performance metrics and discuss strategies for improvement.
  • Resolved customer complaints regarding sales and service.
  • Coached, developed and motivated team to achieve revenue goals.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Education

High School Diploma -

Miami Jackson High School
Miami, FL
07-1996

Associate of Arts - Audio Visual Technology

S.AE. Institute of Technology
North Miami, FL

Skills

  • Material handling
  • Safety compliance
  • Team collaboration
  • Warehouse logistics
  • Customer service
  • Telemarketing strategies
  • Problem solving
  • Task prioritization
  • Leadership skills
  • Effective communication
  • Organizational skills
  • Teamwork and collaboration
  • Self-Directed

References

References available upon request.

Timeline

Set Up

ASM Global
11.2024 - Current

Stage Handler

Flat Rate Production
10.2020 - 12.2024

Security / Money-Man

Klub24 Gentlemen's Club
09.2014 - 12.2024

Lead Barback

Opium Club, Hard Rock Casino
08.2006 - 12.2011

Telemarketing Manager

Advantage One Mortage
03.2004 - 11.2009

High School Diploma -

Miami Jackson High School

Associate of Arts - Audio Visual Technology

S.AE. Institute of Technology

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