Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mychele Reed

Mont Belvieu,Texas

Summary

Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Overview

19
19
years of professional experience

Work History

Office Manager

Environmental Rental Services
Deer Park, TX
04.2023 - Current
  • Collaborated with Branch Manager to assess equipment status and operational needs.
  • Generated lease agreements for rental units and managed transportation logistics between regions.
  • Processed all purchase orders and vouchers to ensure timely procurement.
  • Completed invoices for rental units and repairs, ensuring accuracy and compliance.
  • Maintained comprehensive filing systems for current fleet contracts and client records.
  • Produced weekly and monthly reports to track performance metrics and resource utilization.
  • Created work orders for equipment check-outs and returns to streamline operations.
  • Coordinated logistics for environmental rental equipment, enhancing scheduling efficiency.

Patient Concierge Team Lead

TruSkin Dermatology
LaGrange, TX
03.2022 - 03.2023
  • Greeted patients at check-in with professionalism and courtesy.
  • Answered phones promptly, maintaining exceptional phone etiquette.
  • Entered new patient demographic information accurately and efficiently.
  • Prepared labels, charts, correspondence, and medical records requests without delay.
  • Verified and updated patient chart information for accuracy.
  • Managed patient identification and insurance card verification processes.
  • Organized patient files to ensure easy accessibility.
  • Assisted patients during check-out with appointment scheduling and payment collection.

Senior Project Manager

All Points Inspection Services, Inc.
Webberville, TX
04.2019 - 09.2021
  • Developed comprehensive project documentation and strategy plans to ensure timely job completion.
  • Attended Pre-Bids and Pre-Construction meetings to clarify project scope and requirements.
  • Collaborated with customers to align project timelines with expectations.
  • Managed budgets, estimates, and forecasts to support financial planning.
  • Created GIS maps, assets, and inspection worksheets for all field projects.
  • Scheduled and applied for Right of Way permits to facilitate project progress.
  • Set up and relocated water meters at job sites as required.
  • Facilitated regular meetings to review project status and adjust strategies accordingly.

Customer Service Representative

City of Austin 311
Austin, TX
04.2018 - 01.2019
  • Answer inbound calls for city water & wastewater departments for broken mains, water leaks
  • Training on City of Austin GIS Arc system to assist the different departments in locating manholes, storm drains lines while in the field
  • Always having a team approach attitude while dealing with city staff and citizens of Austin
  • Exercise individual judgement and ability to interpret, organize, develop good communication skills to assist city staff
  • Customer Service Representative Smithville Pharmacy- Smithville, TX Sept 2017-March 2018
  • Answer incoming calls using proper telephone etiquette in compounding department
  • Verification of patient demographics and insurance
  • Research and obtain further information for incomplete documents
  • Shipment of patient medications
  • Collected co pays for prescriptions
  • Accounts Receivable
  • Researches and resolves customer problems

Admissions Clerk

Memorial Health Systems
Livingston, TX
03.2013 - 09.2015
  • Answered multiple phones lines using proper telephone etiquette
  • Entered all patient demographics information; uses other department application for eligibility and authorization
  • Assesses patient financial responsibility and collects co-pays and deductibles at time of admission
  • Responded to requests for information and inquiries related to patient access processes, polices, and/or other related information; researches and resolves customer problems

Medical Secretary

Woodville Pediatric
Woodville, TX
11.2012 - 03.2013
  • Answered multiple phone lines using proper telephone etiquette
  • Front Desk Check in/Out Collect all co-payments and past due balances on date of service
  • Verification of Insurance
  • Identify, reference and apply insurance coverage and billing
  • Perform all necessary paperwork (i.e., patient charts, referrals, appointment cards, treatment plan forms)
  • Patient referrals for specialists and procedures

Medical Secretary

Sadler Clinic
Conroe, TX
04.2006 - 01.2012
  • Answer telephone in a courteous and professional manner
  • Performs clerical functions in compliance with physician office policies and procedures
  • Responsible for courteous, accurate and timely communication of information
  • Responsible for supervision of nursing unit’s physical needs
  • Enter all physician orders including medication orders
  • Acts as a resource person for staff and physicians regarding input of orders
  • Provides assistance, guidance, and direction to patients, visitors, nurses and physicians in a professional manner

Education

High School Graduate -

Willis High School
01.2001

Skills

  • Type 40 to 45 wpm
  • Centricity
  • QuickBooks
  • MS Excel
  • MS Outlook
  • CSR Motorola
  • EMA
  • Next patient
  • GE Radiology
  • MS Word
  • AS 400
  • Scheduling
  • Office administration
  • MS Works
  • Pioneer
  • FCC NextGen

Timeline

Office Manager

Environmental Rental Services
04.2023 - Current

Patient Concierge Team Lead

TruSkin Dermatology
03.2022 - 03.2023

Senior Project Manager

All Points Inspection Services, Inc.
04.2019 - 09.2021

Customer Service Representative

City of Austin 311
04.2018 - 01.2019

Admissions Clerk

Memorial Health Systems
03.2013 - 09.2015

Medical Secretary

Woodville Pediatric
11.2012 - 03.2013

Medical Secretary

Sadler Clinic
04.2006 - 01.2012

High School Graduate -

Willis High School

Similar Profiles

CREATE PROFILE