Mychelle McGinnis
Kent,WA
Summary
My heart is to serve our homeless neighbors, as I have been homeless myself many years ago. I enjoy working with guests on their goals what ever they may be. I believe that building a trusting relationship is primary to success. I have spent the last 7 years gaining knowledge by interaction and doing trainings to best use may abilities to love on the homeless.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Care Manager
Seattle's Union Gospel Mission
04.2023 - Current
- Guest Orientation when coming into program to ensure a smooth and understanding introduction into program.
- Met with all new intakes to determine the level of care and which program would best fit their needs.
- Attend wrap and focus meeting to support guests who may be struggling in an area of program.
- Facilitated multiple recovery classes and morning community meetings.
- Conducted random urinalysis and breathalyzers. logged and reported results.
- Created relapse prevention plans
Associate Director
Seattle's Union Gospel Mission
08.2022 - 02.2023
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Assisted senior leadership in managing all aspects of operations.
- Led my team of up to 17 personnel, supervising daily performance as well as training and improvement plans.
- Worked closely with management to provide effective assistance for specific aspects of operations.
- Recruited, interviewed and hired employees that would be a good fit for our workplace culture.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Guest Service Sr. Manager
Seattle's Union Gospel Mission
08.2021 - 08.2022
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
Guest Service Supervisor
Seattle's Union Gospel Mission
10.2017 - 08.2021
- Monitored team performance and mentored to ensure guest service standards were consistently met.
- Supported team members by offering constructive feedback and coaching as needed.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Streamlined operational processes through all changes during Covid.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
Case Manager
Seattle's Union Gospel Mission
04.2016 - 10.2017
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Guest Service Administrator
Seattle's Union Gospel Mission
07.2015 - 08.2016
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Did Case Management with the guests.
- Gathered, organized and input information into digital database.
Education
No Degree -
Highline Community College
Des MoinesSkills
- All things recovery related
- Budgeting
- Meeting guests where they are at
- 6 years of Emergency Shelter experience
- Accuracy
- Interviewing and hiring
- Mentoring and training
- Experience Finding housing and resources
Accomplishments
I graduated from the Hope Place 1 year program in 2013, making me a peer in our community. I have taken many trainings including: Diversion, Mental Health First Aid, Trauma Informed Care, Motivational Interviewing, Domestic Abuse Women's Network training, Mental Health In Ministry, De-Escalation, Genesis Addiction Process and Programs, and the ALL HOME Homeless Housing & Services in King County: The "System" Explained. I have been serving our homeless neighbors for over 7 years in multiple capacities.
Certification
I graduated from the Hope Place 1 year program in 2013, making me a peer in our community. I have taken many trainings including: Diversion, Mental Health First Aid, Trauma Informed Care, Motivational Interviewing, Domestic Abuse Women's Network training, Mental Health In Ministry, De-Escalation, Genesis Addiction Process and Programs, and the ALL HOME Homeless Housing & Services in King County: The "System" Explained.
Timeline
Guest Care Manager
Seattle's Union Gospel Mission
04.2023 - Current
Associate Director
Seattle's Union Gospel Mission
08.2022 - 02.2023
Guest Service Sr. Manager
Seattle's Union Gospel Mission
08.2021 - 08.2022
Guest Service Supervisor
Seattle's Union Gospel Mission
10.2017 - 08.2021
Case Manager
Seattle's Union Gospel Mission
04.2016 - 10.2017
Guest Service Administrator
Seattle's Union Gospel Mission
07.2015 - 08.2016
No Degree -
Highline Community College