Mychelle Wiggers
Eureka,MO
Summary
Innovative Spa Consultant with comprehensive knowledge in spa operations, management, and customer service. Possess strong leadership skills, adept at team building and staff development. Demonstrated success in devising strategic plans that enhance client satisfaction and boost overall profitability of wellness centers. Key strengths include developing effective marketing initiatives, improving service quality standards and implementing operational improvements.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Spa Consultant
Glo Tanning
Ballwin, Missouri
01.2026 - Current
- Educated clients about tanning products and services available at Glo Tanning.
- Maintained cleanliness and organization of the spa environment for customer satisfaction.
- Provided exceptional customer service to enhance client experiences during visits.
- Recommended personalized tanning solutions based on individual client needs and preferences.
- Collaborated with team members to ensure smooth daily spa operations.
- Handled inquiries and resolved issues to maintain positive client relationships.
- Participated in training sessions to stay updated on products and industry trends.
- Suggested and sold salon services and retail products to customers.
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
- Ensured compliance with health regulations regarding sanitation standards.
- Assisted with the development of new spa products and services.
- Maintained accurate records of all client interactions, feedback, and complaints.
- Developed customer service strategies to ensure client satisfaction.
Esthetician
Essence Salon & Spa
Union, Missouri
10.2025 - 01.2026
- Provided skincare consultations to clients, assessing individual needs and preferences.
- Performed facials, massages, and body treatments using high-quality products.
- Maintained cleanliness and organization of treatment rooms and salon areas.
- Assisted in promoting salon services through social media and client interactions.
- Educated clients on proper skincare routines and product usage for optimal results.
- Collaborated with team members to create a welcoming environment for all clients.
- Resolved client inquiries and concerns with professionalism and care.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Maintained cleanliness of treatment room and equipment between appointments.
- Set up patient rooms and sterilized equipment.
- Provided excellent customer service and skincare treatments to clients.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Meticulously maintained spa appearance and cleanliness.
- Demonstrated proper use of all products to ensure client satisfaction with results.
- Educated clients on skin care procedures and products.
- Attended continuing education courses related to esthetics industry advancements.
- Greeted clients upon arrival to spa and provided information about services offered.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Recommended home care regimen for desired results.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Recommended additional treatments or products based on individual customer needs.
- Assisted in the development of customized skin care regimens for clients.
- Learned new techniques and complete chemical peel processes.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Developed new styles and techniques.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Bleached, dyed or tinted hair using applicator or brush.
- Massaged and treated scalp using hands, fingers or vibrating equipment.
Dog bather/Receptionist
Rub A Dub Doggie
Fenton, Missouri
06.2023 - 10.2024
- Bathed dogs using gentle shampoo and water techniques.
- Dried dogs thoroughly with towels and professional drying equipment.
- Brushed and combed fur to remove mats and tangles.
- Assisted in maintaining cleanliness of bathing area and equipment.
- Provided calm handling of dogs during grooming sessions.
- Communicated with pet owners about grooming services and dog behavior.
- Followed safety protocols to ensure the well-being of pets and staff.
- Maintained cleanliness of the facility at all times.
- Assisted in bathing dogs that were difficult to handle or had special needs.
- Scrubbed, shampooed, and conditioned dogs of all sizes and breeds.
- Checked for any skin issues such as sores, cuts, or ticks on the animal's body prior to bathing them.
- Provided nail trims and ear cleaning as requested by the customer.
- Refilled shampoo bottles, sanitized clippers, combs, and brushes, and placed clean towels at each station following shift completion.
- Monitored animals for signs of distress or discomfort during bath time.
- Ensured safety protocols were followed throughout the grooming process.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Greeted customers warmly upon arrival.
- Maintained a friendly atmosphere in order to provide a comfortable experience for both customers and their pets.
- Evaluated customer's instructions for grooming their pet accurately.
- Toweled off pets after baths to remove excess water from fur coat.
- Educated customers on proper care techniques for their pets.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Notified owners when an issue was found with their pet's health or condition during a grooming session.
- Provided advice on proper maintenance of pet's coat between groomings.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Cared for pets during owners' absences.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Walked dogs while enforcing good behavior and manners.
- Kept records of services provided to each pet in order to ensure accuracy in billing customers.
- Bathed large number of animals during each shift.
- Monitored animals during group play sessions for signs of aggressive or fearful behavior.
- Prepared food to meet needs of animals under care with appropriate meals.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Played with dogs and cats to maintain socialization and reduce stress.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
- Greeted and welcomed clients and their pets upon arrival at the facility.
- Managed phone calls and scheduled appointments for grooming services.
- Maintained cleanliness and organization of the reception area and waiting room.
- Assisted in processing client paperwork and payment transactions efficiently.
- Coordinated with groomers to ensure timely service delivery for pets.
- Provided information about services, policies, and pricing to pet owners.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Dog Daycare Attendant
Kennelwood Pet Resorts
Ballwin, Missouri
03.2022 - 12.2022
- Supervised group play sessions to ensure safe interactions among dogs.
- Administered feeding schedules and monitored dietary needs of all dogs.
- Maintained cleanliness of play areas and dog accommodations daily.
- Observed dog behavior to identify signs of distress or illness promptly.
- Collaborated with team members to develop engaging activities for dogs.
- Maintained a clean and safe environment throughout the daycare facility by regularly sanitizing cages, bowls, toys and other areas used by the dogs.
- Maintained professional working relationships with co-workers by communicating effectively.
- Provided routine care for dogs such as feeding, walking, bathing, brushing and playing with them.
- Monitored dog interactions to ensure safety of both animals and humans.
- Enforced strict rules of conduct while interacting with animals in order to prevent potential harm or injury.
- Responded quickly to emergency situations involving injured or ill animals.
- Kept accurate records of each dog's activities during their stay at the daycare center.
- Cared for pets during owners' absences.
- Conducted daily health checks on all animals, noting any changes in behavior or physical condition and reported to management.
- Administered medications according to veterinarian's instructions when required.
- Led outdoor walks and exercise sessions to promote physical health.
- Managed check-in and check-out processes, ensuring accurate record-keeping.
- Prepared and delivered progress reports and behavioral assessments to owners.
Daycare Assistant
Elegant Child Early Learning Center
Wildwood, Missouri
07.2021 - 04.2022
- Supervised daily activities and interactions among children in a nurturing environment.
- Assisted lead teachers in implementing lesson plans and educational activities.
- Maintained cleanliness and organization of classrooms and play areas for safety.
- Communicated effectively with parents regarding children's progress and daily experiences.
- Supported children during meal times, promoting healthy eating habits and hygiene practices.
- Encouraged social skills through group play and collaborative learning activities.
- Monitored children's behavior, addressing conflicts and promoting positive interactions.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
- Enforced rules to teach good manners and maintain safe environment.
- Motivated children to participate in various tasks encouraging them to be independent thinkers while having fun at the same time.
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
- Provided supervision and care to young children ranging from infants to pre-school age.
- Worked collaboratively with other staff members to ensure a safe environment for all students.
- Developed positive relationships with parents through communication about their child's daily activities.
- Read aloud and played alphabet games to encourage early literacy.
- Managed crafts and other hands-on activities to engage kids and promote development.
- Developed and enforced positive strategies to encourage good behavior.
- Kept accurate records of attendance, meals served, nap times and other important information related to childcare.
- Followed all state regulations pertaining to childcare facilities including sanitizing materials after use by multiple children.
- Communicated with parents about daily activities and any concerning behaviors.
- Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
- Administered basic first aid when necessary while notifying parents or guardians immediately.
- Established routines that provided consistency for young learners resulting in better behavior management skills.
- Secured indoor and outdoor premises to protect children.
- Introduced learning activities and imaginative play to teach children to explore.
- Encouraged socialization among peers by facilitating interactions between kids during outdoor playtime.
- Assisted teachers during transitions between activities ensuring smooth transitions without disruption or confusion.
- Attended to lunch periods to help children open food packages and monitor activities
- Created stimulating learning opportunities through hands-on experience with educational toys and materials.
- Recorded child behavior, food, and medication information for supervisors.
- Balanced schedules to promote optimal rest, play and educational periods.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
Education
Esthetician - Esthetician
Grabber School of Hair Design
Crestwood , MO 01.2025 - 07.2025
Lafayette High School
Wildwood, MissouriSkills
- Client education
- Tanning solutions
- Sanitation compliance
- Customer service
- Spa operations
- Skincare consultation
- Product sales
- Health regulations
- Conflict resolution
- Attention to detail
- Time management
- Stress management
- Relationship building
- Health and safety compliance
- Spa software proficiency
- Hair removal techniques
- Skincare treatment proficiency
- Spa design and layout
Languages
English
Full Professional
Certification
- Esthetician license
- Chemical peel certification
- Dermaplane certification
Timeline
Spa Consultant
Glo Tanning
01.2026 - Current
Esthetician
Essence Salon & Spa
10.2025 - 01.2026
Esthetician - Esthetician
Grabber School of Hair Design
01.2025 - 07.2025
Dog bather/Receptionist
Rub A Dub Doggie
06.2023 - 10.2024
Dog Daycare Attendant
Kennelwood Pet Resorts
03.2022 - 12.2022
Daycare Assistant
Elegant Child Early Learning Center
07.2021 - 04.2022
Lafayette High School