My Diu Pham
Birmingham,AL
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during a successful career. Smoothly equip employees to handle daily functions and meet customer needs independently—diligent trainer and mentor with exceptional management abilities and a results-driven approach.
Overview
2
2
years of professional experience
Work History
Manager
August Chill
01.2023 - 07.2023
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Onboarded new employees with training and new hire documentation.
Server
Bun Cha Ba Hoan
02.2021 - 08.2021
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
High School Diploma -
Long Truong High School
Ho Chi Minh, Vietnam07.2022
Skills
- Verbal and written communication
- Teamwork and Collaboration
- Time Management
- Shift Scheduling
- Warm and Friendly
- Team Leadership
- Customer Service
- Marketing
- Active Listening
- Troubleshooting
- Relationship Building
- Conflict Resolution
- Cultural Awareness
- Analytical Thinking
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Manager
August Chill
01.2023 - 07.2023
Server
Bun Cha Ba Hoan
02.2021 - 08.2021
High School Diploma -
Long Truong High School