Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mydolly Escalona

Tampa,FL

Summary

Experienced insurance professional dedicated to expanding knowledge and expertise in the industry. Committed to personal growth, mentoring, and empowering others in their career paths. Continuously learning and staying updated on industry trends to drive success and innovation. Eager to join a dynamic team and make a positive impact in the evolving insurance landscape.


Overview

13
13
years of professional experience

Work History

Account Manager I • Specialist • Associate

USAA/USAA INSURANCE AGENCY
10.2016 - Current


  • Process improvement project - provided critical feedback for implementation of new EWL handling process
  • Beta-tested all carrier forms and applications
  • Research and provide resolution for member CEO escalations
  • Serve as an aid to my peers by assisting with individual department and carrier guidelines
  • Underwrite and manage risk appetite for new and existing customers
  • Manage client retention and promote products, sales, and service multiple lines of business
  • Handle a high volume of inbound correspondence with an above average SLO response time
  • Risk management with control development
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
  • Developed comprehensive risk management plan, significantly reducing potential disruptions.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.
  • Led cross-functional team to launch new product line, meeting all project milestones.

Quality Assurance Manager • Client Resolution Specialist

PROCARE TRANSPORTATION AND TRANSLATION
10.2012 - 10.2016


  • Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
  • Enhanced product quality by implementing comprehensive QA processes and procedures.
  • Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
  • Investigated customer complaints and performed corrective actions to resolve quality issues.
  • Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
  • Established robust quality documentation systems that ensured traceability throughout the entire production lifecycle.
  • Conducted risk assessments to identify and mitigate potential quality issues.
  • Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
  • Develop and integrate QA reporting system
  • Research and resolve all escalated claim disputes and provider complaints
  • Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.

Education

CPCU Designation - (in progress)

01.2025

PLCS Designation - undefined

01.2024

AIC Designation -

09-2022

AINS Designation - undefined

01.2019

No Degree - 20-44

10-2016

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Relationship building
  • Strategic planning
  • Issue resolution
  • Account development
  • Team Training
  • Project management
  • Revenue generation
  • CRM software

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Account Manager I • Specialist • Associate

USAA/USAA INSURANCE AGENCY
10.2016 - Current

Quality Assurance Manager • Client Resolution Specialist

PROCARE TRANSPORTATION AND TRANSLATION
10.2012 - 10.2016

PLCS Designation - undefined

AINS Designation - undefined

CPCU Designation - (in progress)

AIC Designation -

No Degree - 20-44

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