Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Myeasha Jones

Lancaster

Summary

Hardworking and punctual customer care representative that's highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. WIth the willingness to advance more into my leadership skills.

Overview

12
12
years of professional experience

Work History

Care Center Specialist

State Farm
02.2024 - Current
  • Managing incoming calls with an average of 80-100 calls/day; this is metric based
  • Managing billing inquiries/payment resolutions through computerized system called Q-Bank.
  • Ability to manage phone calls and all other work while efficiently navigating between multiple computer screens
  • Researching and resolving complicated billing issues

Warehouse Clerk

Medline Distribution Center
08.2021 - 02.2024
  • Schedule and administer work assignments
  • Function as point of contact for respective department
  • Print labels; create problem tickets
  • Used scanners to quickly locate and track items in warehouse.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Picked and packed order items.

Customer Care Representative

Brinks Home Security
12.2019 - 01.2021
  • Delivered customer support to high call load each shift.
  • Ensured compliance with company policies regarding privacy laws and data protection regulations.
  • Billing to payments over the phone updated billing information, disputed billing collections
  • Troubleshooting- walking through equipment , testing panel, senors, battery, etc...
  • Contact and Sales- update contract information , sold equipment and updated billing plans for customers
  • Data entry- updated address, contact information, account information

Customer Service Representative

Nissan Motor Acceptance
09.2013 - 01.2019
  • Handle inbound calls on customers auto financed accounts
  • Handle total loss and lease accounts
  • De-escalted customer situations calmly and politely
  • Accurately documented, researched and resolved customer issues
  • As a junior senior oversaw call center employees to ensure customer satisfaction and training goals were constantly met.

Education

Diploma Medical Assistant - Medical Assisting

Remington College
Garland, TX
08.2011

High School Diploma -

Little Elm High School
Little Elm, TX
06.2008

Skills

  • Cross-functional coordination
  • Call handling
  • Problem-solving skills
  • Call center customer service
  • Order picking
  • Warehouse safety
  • Safety compliance
  • Dependable and responsible
  • RF scanner proficiency

Education and Training

other,other

Timeline

Care Center Specialist

State Farm
02.2024 - Current

Warehouse Clerk

Medline Distribution Center
08.2021 - 02.2024

Customer Care Representative

Brinks Home Security
12.2019 - 01.2021

Customer Service Representative

Nissan Motor Acceptance
09.2013 - 01.2019

High School Diploma -

Little Elm High School

Diploma Medical Assistant - Medical Assisting

Remington College

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