Myeesha Phillips
Mount Holly,NC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Customer Service Representative/Documentation Specialist
Home Care Delivered
01.2022 - Current
- Create faxes or mail, follows up on, and obtains in a timely manner signed required medical documentation from physician offices and patients by telephoning physicians and patients
- Managed approximately 75 incoming calls, emails and faxes per day from customers.'
- Telephones physicians offices or the patients at home in order to obtain signed physician orders
- Makes initial calls and possibly multiple follow-up calls to the same physician or patient to facilitate receiving the documentation in a timely manner
- Determines physician orders that may not be received and refers these to supervisor
- Documentation: Faxes/mails appropriate documentation for the physician or patient to sign
- Follows up with additional faxes/mailings as needed
- Expedites Service: Expedites service in situations requiring urgent attention as determined by management
- Issue Resolution: Works independently and/or collaboratively to expediently answer inquiries and resolve issues within regulatory and Company requirements to ensure customer retention and satisfaction, escalating issues whenever appropriate
- Compliance: Provides assistance to the Compliance Officer to ensure HCD is fully compliant with all federal and state statutes, regulations and policies, CHAP requirements and policies and HCD's Compliance Program and Standards, including but not limited to, maintaining strict confidentiality and privacy of patients' protected health information (as defined by HIPAA) in accordance with HIPAA regulations, cooperating with internal and external investigations, reviews and audits, encouraging and engaging in good faith reporting of compliance concerns, participating in and ensuring all staff members participate in annual and ad hoc compliance training, and understanding and complying with and ensuring all staff members understand and comply with HCD's Compliance Program and Standards
CNA
Care Advantage
12.2020 - 06.2021
- Assist patients with daily activities including eating, dressing, ambulating, etc
- Provide safe bedside care and support to the patient
- Examining patients to detect issues requiring medical care, including open wounds, bruises, or blood in the urine
- Noting observations of patient behavior, including complaints, or physical symptoms to nurses
- Answering patient calls and determining how best to help them.
Surgical Technologist (Labor & Delivery)
Sentara Williamsburg Regional Medical Center
06.2011 - 10.2017
- Medical Terminology
- Assist the doctors during surgery
- Help prepare patients for surgery
- Set up and clean the surgical equipment
- Position and drape the patients
- Set up the OR with instruments and supplies
- Help the surgical team with gown and gloves
- Pass instruments and supplies to surgeon
- Hearing screens on the newborn babies
- Computer work and answering the telephone
Customer Service Representative
Lowe's
04.2011 - 07.2011
- Provided friendly customer service and made sure the customers were satisfied by offering assistance and being readily accessible.
Cashier, Food prep
Burger King
06.2010 - 06.2011
- Verify the transaction amount and uphold the monetary integrity of the organization by displaying high standards of ethical conduct
- Provide friendly, fast-paced customer service and making sure the customers are satisfied by ensuring the accuracy of the order
- Maintain a clean and safe work environment by preparing food with the thorough knowledge of OSHA guidelines.
Food prep, Cashier
Arby's
01.2010 - 08.2010
- Provide friendly, fast-paced customer service and making sure the customers are satisfied by ensuring the accuracy of the order
- Verify the transaction amount and uphold the monetary integrity of the organization by displaying high standards of ethical conduct
- Maintain a clean and safe work environment by preparing food with the thorough knowledge of OSHA guidelines.
Education
PCA -
Family 1st Of Virginia
Richond, VA03.2015
Diploma, Accredited Surgical Technician Program -
Fortis College Richmond
Richmond, VA01.2009
High School Diploma -
Varina High School Richmond
Richmond, VA01.2006
Skills
- Windows
- Windows XP
- Vista
- Microsoft Excel
- Microsoft Word
- Firefox
- Chrome
- Call Management
- Complaint resolution
- Product Knowledge
- Paperwork Processing
- Data Entry
- Problem-solving abilities
- Medical terminology knowledge
- Call Center Operations
- Professional telephone demeanor
- Filing
- Customer Service
- Active Listening
- Critical Thinking
- Follow-up skills
Training
My training and skills were obtained at Virginia Medical College (VCU).
Timeline
Customer Service Representative/Documentation Specialist
Home Care Delivered
01.2022 - Current
CNA
Care Advantage
12.2020 - 06.2021
Surgical Technologist (Labor & Delivery)
Sentara Williamsburg Regional Medical Center
06.2011 - 10.2017
Customer Service Representative
Lowe's
04.2011 - 07.2011
Cashier, Food prep
Burger King
06.2010 - 06.2011
Food prep, Cashier
Arby's
01.2010 - 08.2010
PCA -
Family 1st Of Virginia
Diploma, Accredited Surgical Technician Program -
Fortis College Richmond
High School Diploma -
Varina High School Richmond
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