Myeika Sullivan
Pensacola,Florida
Summary
Dynamic Patient Care Coordinator with a proven track record in optimizing clinic workflows and enhancing patient satisfaction at Dynamic Pain & Wellness. Skilled in HIPAA compliance and patient relations, I excel in appointment scheduling and delivering exceptional customer service, ensuring a welcoming environment and effective communication between patients and healthcare providers.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Dynamic Pain & Wellness
02.2021 - Current
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Supported communication between patients and healthcare providers to enhance care delivery.
- Learned medical terminology and procedures to improve patient interactions and support services.
- Developed familiarity with insurance verification processes to assist patients effectively.
- Contributed to maintaining a welcoming environment for patients through excellent customer service skills.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Delivered excellent patient experiences and direct care.
Cashier
Burger King
04.2019 - 11.2020
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Assisted in inventory management by restocking shelves and tracking product availability.
- Resolved customer inquiries and concerns with professionalism and courtesy.
Housekeeping
Holiday Inn Express Hotel
01.2018 - 03.2018
- Proactively addressed potential housekeeping issues by conducting regular inspections and initiating corrective actions as needed.
- Implemented quality control measures, resulting in consistently high housekeeping standards across all rooms.
- Performed housekeeping duties such as dusting, mopping, vacuuming, and sanitizing countertops.
- Streamlined hotel operations by effectively managing front desk, housekeeping, and maintenance staff.
Customer Service Representative
Iqor
05.2016 - 02.2018
- Resolved customer inquiries efficiently through multi-channel communication, ensuring high satisfaction levels.
- Collaborated with team members to enhance service delivery and streamline operational workflows.
- Implemented feedback mechanisms to gather customer insights, driving continuous improvement initiatives.
- Trained new staff on customer service protocols and system navigation, fostering a knowledgeable team environment.
- Analyzed call data to identify trends, improving response strategies and overall service effectiveness.
- Managed escalated issues with professionalism, maintaining composure under pressure while achieving resolutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Beechcroft
Columbus, OH01-2016
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Patient relations
- Insurance verification
- Patient care
- Patient care coordination
- Verbal and written communication
- Scheduling
- Patient records management
- Patient documentation
- Patient registration
- Payment collection
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Time management skills
Timeline
Patient Care Coordinator
Dynamic Pain & Wellness
02.2021 - Current
Cashier
Burger King
04.2019 - 11.2020
Housekeeping
Holiday Inn Express Hotel
01.2018 - 03.2018
Customer Service Representative
Iqor
05.2016 - 02.2018
High School Diploma -
Beechcroft