Overview
Work History
Education
Skills
Timeline
Generic

Myeisha Gardner

Orlando,FL

Overview

12
12
years of professional experience

Work History

Medical Receptionist

AdventHealth
11.2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Maintained current and accurate medical records for patients.

Customer Service Representative

USAA
07.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered over 80 calls per shift to meet fast-paced call center demands.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Prior Authorization Specialist

Envolve Pharmacy
12.2018 - 06.2022
  • Reached out to insurance carriers to obtain prior authorization for testing and procedures.
  • Input all patient data regarding claims and prior authorizations into system accurately.
  • Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
  • Tracked referral submission during facilitation of prior authorization issuance.
  • Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.

Customer Care Advocate

Walgreens
10.2016 - 11.2018
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Resolved concerns with products or services to help with retention and drive sales.

Mail Order Pharmacist

Walgreens
03.2013 - 10.2016
  • Managing the sales of medication through a company's online store or another remote ordering system.
  • Verifying the accuracy of prescription orders.
  • Speaking with customers over the phone to discuss dosage and potential drug interactions.
  • Clarifying orders with healthcare providers.
  • Filling prescriptions for patients who cannot easily access a pharmacy.
  • Providing counseling and other services to help patients manage their medications.
  • Performing drug utilization review (DUR) and calling prescribers to clarify prescriptions.

Education

High School Diploma -

Jones High School
Orlando, FL
05.2005

Skills

  • Customer Service
  • Strong Communication
  • Account Management
  • Medical terminology
  • Appointment scheduling
  • Telephone etiquette
  • Front desk operations

Timeline

Medical Receptionist

AdventHealth
11.2024 - Current

Customer Service Representative

USAA
07.2022 - Current

Prior Authorization Specialist

Envolve Pharmacy
12.2018 - 06.2022

Customer Care Advocate

Walgreens
10.2016 - 11.2018

Mail Order Pharmacist

Walgreens
03.2013 - 10.2016

High School Diploma -

Jones High School

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