Myeisha Jacobs
Rancho Cucamonga,CA
Summary
Highly skilled professional leadership and management experience possess a strong work ethic, results driven and a drive to create to change management in a positive, yet efficient manner that benefits the goals of the organization
Overview
18
18
years of professional experience
Work History
Human Resources Manager
Inland Valley Recovery Services (IVRS)
05.2022 - Current
- - Directs all aspects of Human Resources for the Company, including recruitment and retention, administering pay, benefits, leaves of absence, work compensation, managing employee relations, and enforcing company policies and practices.
- - Conducts all facets of Employee Relations including employee counseling, investigations, and disciplinary activities. Provide Supervisor / Manager with advice and counseling in employee matters.
- - Coach management and supervisory staff on dealing with employee issues as well as managing through the progressive discipline and documentation process.
- - Recruit for open and new positions. This includes but is not limited to working with management to post jobs, source positions by advertising and pro-actively seeking qualified candidates, coordinating pre-screening calls and interviews, administering the selection process with managers, and extending offers of employment.
- - Conduct background checks, drug screens, and physicals based on position and location.
- - Assist with coordination of random and post-accident employee drug screening as needed.
- - Chair and manage Employee Wellness Committee
- - Provide benefits assistance to employees and management by answering questions.
- - Address questions on other HR programs, including but not limited to disability, worker’s compensation, FMLA/CFRA and claim management.
- - Work with employees and managers to assist in the claim processes for workers’ compensation.
- - Provide support and advice to management and employees in administering human resource policies.
- - Counsel management to improve employee performance by utilizing proper coaching techniques.
- Managed conflict resolution efforts, promoting a positive workplace environment through mediation techniques.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Organized and led staff orientation programs and training to promote collaboration.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Devised hiring and recruitment policies for 100+ employee company.
Veterinary Hospital & HR Manager
The Pets Place Animal Hospital
11.2020 - 03.2022
- Oversee hospital operation, supervising hospital staff and monitoring customer service and satisfaction.
- Provide and train employees to provide excellent customer service by creating an amazingly comfortable experience for the owner and their pets.
- Manage client complaints and resolve client communication issues and owner as needed.
- Work with Doctors and Team Leads to establish hospital standard operating procedures/protocols (SOP) and training protocols for all staff members.
- Lead and present practice marketing efforts.
- Maintain hospital website, monitor traffic and controls.
- Human Resources: employee controls, retention, hire, termination, orientation, reviews/evaluations, and discipline procedures of all non DVM staff.
- Manage and maintain employee personnel files, address concerns and potential staff problems.
- Oversee scheduling, managing sick days, requests/schedule lunch and learns for staff, plan and manage staff and safety meetings.
- Coordinate training sessions with staff and recommend CE for staff.
- Payroll: monitor time clocks, calculate and submit payroll.
- Monitor uniforms and uniform policy.
- Software systems: Monitor AVImark software, troubleshoot problems and work with the technical support and network solutions department to maintain optimum working conditions within workgroups.
- Financial: Oversee client accounts receivables to minimize outstanding balances. Care Credit training and maintenance. Process payment transactions, daily reconciliation, Account adjustments and authorizations.
- Monitor hospital and kennel flow for optimum efficiency and productivity.
- House Calls: House call correspondence, appointment maintenance and fees. Preparation of house call medical records.
- Veterinary Hospital offering Internal Medicine, Surgery, Dentistry, Preventative Care, Boarding, Grooming, and Training, for your furry family members.
- Devised hiring and recruitment policies for the company.
- Devised hiring and recruitment policies for 60-employee company.
Human Resources Generalist & Recruiter
California Respirate Care
10.2019 - 11.2020
- Manage all the company’s full cycle recruitment and retention.
- Recruit, screen, interview and extend offers to candidates.
- Arrange and schedule interviews with hiring managers.
- Consistently network through industry contacts, university relations, association memberships, trade groups, among other sources, to maximize recruitment resources and opportunities for the company.
- Utilize social and professional networking sites to identify and source candidates.
- Assist with Employee relations, benefits, FMLA.
- Conducts Employee New Hire Orientations and Training
- Managed Employee relations and investigations.
- Ensure company compliance with state, federal and agency regulations.
- Assist with special projects.
- A family oriented agency serving all Southern California and specializing in respite care for special needs children.
Human Resources Manager
Alpinestars
10.2018 - 06.2019
- Oversaw day-to-day functions of Human Resources; supported CEO and Controller with all recruitment efforts and HR operations efforts for support and employee relations; special projects; assisted managers with all employee performance reviews.
- Provided recruitment reports and full cycle recruiting & retention.
- Performed all new hire orientations, on-boarding, and off-boarding.
- Administered LOA/FMLA/CFRA/PDLA, Benefits, Disability Claims
- Provided counsel and assistance to all levels of Management on employee relations issues, conduct employee relations investigations.
- Workers Compensation Maintained until closure.
- Reviewed and maintain payroll time and attendance for all employees.
- Benefits Administration liaison; Enforced all company policy and procedures, compliant with all regulatory and federal laws.
- A service-oriented company providing individuals with developmental disabilities with a full spectrum of services from youth to rehabilitation and end of life care.
- Devised hiring and recruitment policies for 60 US company employees.
Human Resources Business Partner - SoCal/ILO Region
People’s Care Inc.
08.2017 - 07.2018
- Executed Human Resources priorities and strategies in alignment with overall organizational objectives.
- Partnered to drive the company’s strategic agenda for change management by providing business consultation and recommendations.
- Partnered with Executive VP/Regional Director for SoCal & NorCal, five District Managers and twelve Administrators to provide HR services and support for over 500 employees in my (SoCal) region as well as back up support for NorCal Region.
- Primary contact for the delivery of HR Services such as: talent acquisition for recruitment department, employee engagement, compensation and benefits, training, performance management, employee relations for the business units.
- Anticipated HR-related needs for the business units and overall organization with Managers and Administrators and provided “direct” HR knowledge, expertise, and support through partnerships with my management team and employees to deliver value added services that reflect the business objectives of the company and its culture to ensure financial success.
- Assessed employee training needs and delivered training programs via onsite training, in-services, onsite visits; conducted new hire orientation and sexual harassment training both in person and via WebEx.
- Assisted in the implementation, dissemination and enforcement of human resource policies and procedures.
- Provided administrative and generalist support by processing all terminations, reviewing, and updating corrective actions, coaching memos, and Performance Improvement Plans (PIPs), payroll requests and follow-up.
- Administered and maintained employee benefits program; assisted employees with open enrollment, benefit inquiries and summary of benefits.
- Tracked and updated LOA, FMLA/CFRA/PDLA, disability claims short and long-term.
- Enforced policies and procedures; workflow processes for: work transfers, job title changes via Ceridian, ADP and Namely.
- updates, benefit changes and termination updates.
- Worked closely with management and employees to build strategies around employee engagement and retention.
- A service-oriented company provides individuals with developmental disabilities with a full spectrum of services from youth to rehabilitation and end-of-life care.
- (layoff)
- Collaborated with leadership to align HR strategies with organizational goals.
- Facilitated performance management processes, ensuring alignment with business objectives.
- Led conflict resolution efforts, promoting a positive work environment and employee satisfaction.
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
- Managed employee relations issues, providing guidance on policy interpretation and application.
- Managed complex employee relations issues to promote a healthy workplace culture.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Collaborated with cross-functional teams to develop integrated solutions for business challenges.
- Collaborated with leadership to assess and improve policies across board.
- Optimized workforce planning and resource allocation for improved operational efficiency.
- Facilitated effective communication between management and staff, fostering a positive work environment.
- Facilitated team-building activities and initiatives, improving collaboration and engagement.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Negotiated competitive compensation packages to attract top talent in a tight labor market.
- Evaluated employee performance fairly, providing constructive feedback for professional growth.
- Conducted exit interviews to gather feedback for organizational improvement.
- Coordinated with department heads to identify staffing needs, ensuring optimal workforce allocation.
- Conducted regular performance reviews, providing constructive feedback and fostering culture of continuous improvement.
- Led mediation sessions to resolve conflicts, promoting harmonious work environment.
- Enhanced recruitment processes, leading to more efficient candidate screening and selection sequence.
- Partnered with senior leaders on organizational development initiatives for continued growth.
- Championed diversity and inclusion initiatives, cultivating a welcoming organizational culture for all employees.
- Advised management on talent acquisition strategies and workforce planning.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
Human Resources Director
QUANTIMETRIX
02.2008 - 04.2017
- Reported to the CEO and managed day-to-day Human Resources operations; provided counsel and assistance to all levels of Management on employee relations issues, safety, and risk management.
- Managed and managed all employee relations, consulted, and coached management on department goals.
- Investigated complaints of discrimination or harassment, recommended corrective action if appropriate.
- Benefits administrator; negotiated benefit renewal rates; planned benefit open enrollment.
- Provided guidance and input to the Executive Team on company restructurings, workforce planning and succession planning, and compliant with all regulatory and federal laws.
- Planned and guided the strategic efforts related to Employee Engagement, Retention and Talent/Management Development.
- Maintained all company workers compensation claims.
- Company safety officer to ensure compliance; conducted quarterly safety meetings with staff, reviewed quarterly loss reports, wrote, and updated emergency response plan and performed mock safety drills and safety rounds at the facility.
- A medical device manufacturer of diagnostic laboratory controls
- Devised hiring and recruitment policies for 100 employees.
Education
Master of Science - Healthcare Administration
California State University, Long Beach
Long Beach, CA 11.2006
Skills
- Coaching
- Employee Relations
- Benefits Administration
- Leaves of Absences
- Recruitment and Retention
- Wellness Committee Chair
Timeline
Human Resources Manager
Inland Valley Recovery Services (IVRS)
05.2022 - Current
Veterinary Hospital & HR Manager
The Pets Place Animal Hospital
11.2020 - 03.2022
Human Resources Generalist & Recruiter
California Respirate Care
10.2019 - 11.2020
Human Resources Manager
Alpinestars
10.2018 - 06.2019
Human Resources Business Partner - SoCal/ILO Region
People’s Care Inc.
08.2017 - 07.2018
Human Resources Director
QUANTIMETRIX
02.2008 - 04.2017
Master of Science - Healthcare Administration
California State University, Long Beach