Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Myeisha James

Administrative Coordinator
Wentzville,MO

Summary

“Strong problem-solver and analytical thinker seeking Administrative or Management positions to improve the workflow and processes through the application of 3+ years of Administrative/Managerial experience and 10+ years of excellent communication skills.”

Overview

3
3
years of post-secondary education
14
14
years of professional experience

Work History

Business Owner

MiJais LLC
Wentzville, MO
05.2015 - Current
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
  • Designed website layouts, templates and unique branded looks.
  • Worked with clients to gather and define requirements, establish scopes and managing project milestones.
  • Created digital image files for use in digital and traditional printing methods.
  • Developed print materials such as brochures, banners and signs.
  • Met with customers to present mockups and collect information for adjustments.
  • Applied knowledge of production to create high-quality images.
  • Coordinated, created and scheduled content, designs and periodic updates to company website.
  • Photographed high-quality images for various print and digital projects.
  • Maintained productive professional relationships.
  • Inspected proofs to verify quality and determine needed adjustments and retouches.
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Put together realistic budgets based upon costs and fees for successfully operating business.

Administrative Coordinator

Mercury Medical Group
Maryland Heights, MO
09.2018 - 10.2020
  • Prepared detailed documents and reports in adherence administrative processes.
  • Addressed questions and managed communications with clients and physicians, and other outside companies.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Kept high average of performance evaluations over 3 years.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Performed billing, collection and reporting functions for office generating over at least $100k annually.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using SAP software.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Maintained knowledge of standardized medical billing codes, including codes used by Medicare and Medicaid.
  • Maintained complete documentation for permanent records and auditing purposes.
  • Delivered leadership in the areas of reception, office coordination, and administrative support to handle calls, maintain data, maintain correspondence, patient invoices/billing, mail, office inventory, printing, and other special matters as needed.

Retail Department Manager

Hobby Lobby
O'Fallon, MO
09.2017 - 07.2018
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.

Work Study Assistant

EDMC
St Louis, MO
10.2016 - 10.2017
  • Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
  • Delivered clerical support by handling range of routine and special requirements.
  • Received and accurately handled money in payment for fines and equipment.
  • Restocked supplies in neat and easily-accessible fashion.
  • Greeted incoming office visitors, answered questions and directed individuals to office locations.
  • Monitored usage of technical supplies and contacted vendors to place new orders for replenishment.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Shift Manager

Pieology/Midwest Pie, LLC
Saint Charles, MO
03.2016 - 09.2017
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours and inventory movements.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Reviewed all audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Prepared materials for following shift.
  • Oversaw restocking of supplies and other functions to prepare for daytime business.
  • Walked around facility frequently to check activities.
  • Maintained premises security for personnel safety and loss prevention.

Collections Representative

Client Services Inc.
Saint Charles, MO
02.2014 - 11.2014
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Used skip tracing resources to locate debtors and updated information in company system.
  • Counseled debtors on payment options and arranged installment agreements.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Negotiated to collect balance in full.
  • Researched, analyzed and settled at least 20 + disputes per week.
  • Processed payments and contracts on accounts.
  • Resolved challenging situations with friendly but firm strategies.
  • Recorded all information regarding financial status of customers.
  • Handled 100 +outbound and inbound calls daily with goal of collecting owed debt.
  • Maintained high volume of calls to meet demands of busy group.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Used scripted conversation prompts to convey current account information and obtain payments.

Clerk Cashier

QuikTrip
04.2011 - 04.2013
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Completed inventory counts and ordered merchandise.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals..
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Removed trash, swept and mopped floors for professional appearance.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Supported promotional plans by updating signage with price changes.

Education

Bachelor of Arts - Graphic Design & Web Design

The Art Institute of Pittsburgh
St Louis, MO
01.2015 - 09.2017

Master of Arts - Media Design

Full Sail University
Online

Skills

Contract Management

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Software

MS Office

Adobe CS

SAP

Acuity

Quickbooks

Timeline

Administrative Coordinator

Mercury Medical Group
09.2018 - 10.2020

Retail Department Manager

Hobby Lobby
09.2017 - 07.2018

Work Study Assistant

EDMC
10.2016 - 10.2017

Shift Manager

Pieology/Midwest Pie, LLC
03.2016 - 09.2017

Business Owner

MiJais LLC
05.2015 - Current

Bachelor of Arts - Graphic Design & Web Design

The Art Institute of Pittsburgh
01.2015 - 09.2017

Collections Representative

Client Services Inc.
02.2014 - 11.2014

Clerk Cashier

QuikTrip
04.2011 - 04.2013

Master of Arts - Media Design

Full Sail University

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Myeisha JamesAdministrative Coordinator