Summary
Overview
Work History
Education
Skills
Timeline
Generic

Myeisha Johnson

Catonsville,MD

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Mercy Family Care. Skilled in verbal communication and time management, I excel in high-pressure environments, significantly improving team productivity and service quality. My expertise in customer service and problem-solving abilities drives operational excellence and positive outcomes.

Overview

15
15
years of professional experience

Work History

Practice Communicator Coordinator

Mercy Family Care
06.2022 - Current

Scheduling adult and pediatric patients

Answering phones

Triage patient phone calls for severity/importance

Send doctors medication refill request from patients

Collect and verify insurance information

Environmental Services Housekeeper

Mercy Medical Center Baltimore Md
06.2018 - 06.2022
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.

Font End Supervisor

Forman Mills
01.2010 - 06.2018
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Enhanced team morale and productivity by implementing weekly feedback sessions.

Education

Associate of Applied Science - Criminal Justice

The Community College of Baltimore County
Catonsville, MD
01.2010

Skills

  • Verbal Communication
  • Customer Service
  • Time Management
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Team Collaboration
  • Excellent Communication
  • Active Listening
  • Self Motivation

Timeline

Practice Communicator Coordinator

Mercy Family Care
06.2022 - Current

Environmental Services Housekeeper

Mercy Medical Center Baltimore Md
06.2018 - 06.2022

Font End Supervisor

Forman Mills
01.2010 - 06.2018

Associate of Applied Science - Criminal Justice

The Community College of Baltimore County
Myeisha Johnson