Myeisha Mason
Hawaiian Gardens,CA
Summary
Compassionate and detail-oriented healthcare provider with extensive experience in phlebotomy and personal care. Skilled in effective communication, teamwork, and monitoring client health. Aiming to leverage these strengths to contribute to high-quality client care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IHSS Care Provider
Health And Human Services Agency
Los Angeles, CA
12.2025 - Current
- Assisted clients with personal care tasks, enhancing daily living skills and independence.
- Developed individualized care plans in collaboration with healthcare professionals to meet client needs.
- Monitored client health conditions, documenting changes and reporting concerns promptly to supervisors.
- Provided companionship and emotional support, fostering positive relationships and improving client well-being.
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Assisted clients with daily living activities, promoting independence and quality of life.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Phlebotomist Technician
Prestige Care Physician Inc
Torrance, CA
08.2021 - 11.2025
- Collected blood samples following established protocols to ensure patient safety and sample integrity.
- Maintained accurate records of specimen collection and patient information using electronic health record systems.
- Collaborated with healthcare professionals to coordinate patient schedules and optimize workflow efficiency.
- Trained new staff on phlebotomy techniques, safety procedures, and laboratory protocols to enhance team performance.
- Provided compassionate patient care, addressing concerns and ensuring comfort during blood collection procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Monitored supply levels and placed orders for laboratory supplies.
Phlebotomist Technician
Best Pregnancy Care
Anaheim, CA
06.2023 - 09.2024
- Implemented process improvements that reduced specimen processing time while maintaining quality standards.
- Conducted quality control checks on equipment and supplies to ensure compliance with regulatory requirements.
- Participated in continuous education programs to stay updated on best practices in phlebotomy and patient care techniques.
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Assessing with fasting blood blood draws, administering glucose test, and timed draws.
- Testing urine samples
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Customer Service Call Center Representative
Kw International/Kimco for Samsung Account
Compton, CA
03.2018 - 01.2022
- Samsung Service Dispatch Account
- Scheduling Appointments
- Dispatching Technicians for Service
- Opening, Maintaining, and closing accounts
- Answering and screening phone calls
- Maintaining new files and underwriting procedures
- Attending conference calls
- Insured the quality of service relation was of exceptional quality to customers
- Resolved customer inquiries efficiently, ensuring high satisfaction and timely issue resolution.
- Managed multiple communication channels, including phone, email, and chat support.
- Documented customer interactions in CRM system for accurate record-keeping and follow-up.
- Collaborated with team members to streamline processes and enhance service delivery.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Norwalk High School
Norwalk, CA05-2006
Skills
- Emotional support
- Grooming assistance
- Physical mobility support
- Compassionate caregiving
Certification
- BLS/CPR, American Heart Association - 2026-2028
- Mandated Reporter Certification - 2025
- Phlebotomist Technician CPT1 Training - 2021
- Phlebotomy, Genesis Medical College - 2021
Timeline
IHSS Care Provider
Health And Human Services Agency
12.2025 - Current
Phlebotomist Technician
Best Pregnancy Care
06.2023 - 09.2024
Phlebotomist Technician
Prestige Care Physician Inc
08.2021 - 11.2025
Customer Service Call Center Representative
Kw International/Kimco for Samsung Account
03.2018 - 01.2022
High School Diploma -
Norwalk High School