Myeisha Shepard
Greater Philadelphia Area,PA
Summary
Experienced and motivated professional with over 6 years of managerial expertise, including 2.5 years as a corporate training facilitator and currently serving as a senior training facilitator for a prominent healthcare provider. Known for a polished and professional approach, dedicated to upholding integrity and fostering strong relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr. Healthcare New Hire Leader
Accolade
01.2020 - Current
- Promoted from Advanced Health Assistant to New Hire Leader in 1.5 years.
- Promoted from New Hire Leader to Sr. New Hire Leader in 2.5 years.
- Consistently trained an average of 12+ employees per month. Providing direct supervision, ongoing employee development, and continuing education to employees.
- Efficiently trained and managed upwards to 230+ new hires with a graduation rate of 95%.
- Implemented a comprehensive training program to enhance employee skills, and boost overall performance.
- Monitored employee progress along with attendance and performance on a daily basis, gave feedback to management and additional training requirements.
- Collaborated with management on a weekly basis to identify company training needs and scheduling.
- Developed engaging and entertaining presentations on a monthly basis to maintain employee attention and improve impact of training.
- Created training materials on a monthly basis to further educate personnel.
- Conducted daily quality assurance evaluations and observed employee performance to identify areas of needed improvement.
- Updated and implemented training procedures on a monthly basis.
- Held demonstrations and one-on-one coaching sessions on a weekly basis on use of Healthcare ethics and performance.
- Developed effective training modules and teaching aids on monthly basis.
- Collaborate with our sales team by articulating the comprehensive training curriculum and framework of my department to prospective clients.
Retail Supervisor
Victoria Secret & PINK
06.2016 - 12.2019
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Trained and oriented associates to maximize team performance.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Mentored upwards of 12 sales associates on a daily basis, to contribute to store's positive culture.
Education
BBA - Communications And Science Disorders
California State University - Chico
05.2019
Skills
- Process Implementation
- Developing Employee Training Programs
- Employee Performance Evaluations
- Decision-Making
- Quality Assurance
- Critical Thinking
- Employee Work Scheduling
- Organizational Goal Development
- HIPAA Certification and Guidelines
- Employee Supervision
- Employee Management
- Training and Coaching
Certification
HIPAA Compliance- Healthcare
Languages
German
Native or Bilingual
Timeline
Sr. Healthcare New Hire Leader
Accolade
01.2020 - Current
Retail Supervisor
Victoria Secret & PINK
06.2016 - 12.2019
BBA - Communications And Science Disorders
California State University - Chico
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