Myescha Smith
Atlanta,GA
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender
MACK11/SSP
04.2016 - Current
- Served high customer volumes daily
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
BARTENDER
Cafe Intermezzo
04.2012 - 03.2016
- Served high customer volumes daily.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Customer Service Representative
TitleMax
02.2013 - 02.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer request for loan applications.
- Ensure that sales transactions, customer payments, and collections activities are properly performed in accordance with the the company operations procedures and all applicable laws.
- Determine loan values based on the comprehensive vehicle appraisal.
Education
Associate of Applied Science -
Clayton State University
Morrow, GAHigh School Diploma -
Ronald E McNair Sr High School
Atlanta, GASkills
- Customer Service and interpersonal skills
- Liquor, beer, and wine knowledge
- POS(Point of Sale) system proficiency
- Inventory Management
- Upselling Techniques
- Engaging personality
- Problem solving under pressure
- Organizational ability
- Merchandizing expertise
Certification
Servsafe, TIPS
Timeline
Bartender
MACK11/SSP
04.2016 - Current
Customer Service Representative
TitleMax
02.2013 - 02.2016
BARTENDER
Cafe Intermezzo
04.2012 - 03.2016
Associate of Applied Science -
Clayton State University
High School Diploma -
Ronald E McNair Sr High School