Summary
Overview
Work History
Education
Skills
Timeline
Generic

Myesha Blakely

Charlotte,NC

Summary

Motivated Sales professional with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Recognized for advanced sales and merchandising skills.

Overview

7
7
years of professional experience

Work History

Lead Sales Optician

Spectrum Eyecare
Charlotte, NC
06.2022 - Current
  • Facilitating/leading project status meetings including scheduling, material preparation, and distribution. Manage Master Calendar. Mentor/Train junior employees.
  • Strong analytical skills, with proven ability to work under pressure
  • Strong knowledge of MS Office (Outlook, Word, Excel, PowerPoint)
  • Excellent written and oral communication skills. Respond to Patients’ in-person and telephone requests for information about company offerings.
  • Organization skills, Critical thinking, and time management.
  • Measuring, fitting, Frame repairs, and adjustments.
  • Utilize CRM software to manage customer accounts and track performance metrics.
  • File insurance claims, dispensing, Verify exactness of finished lens, adjust frames, and lens position to fit patient
  • Tracking orders & input inventory, Data Entry, and conflict resolution
  • Maintained current knowledge of applicable sales and product changes in order to provide the best possible service for all customer needs.
  • Troubleshoot with patients with prescription errors or issues adjusting to new prescriptions.

Lead Operations Associate

Spectrum Center
Charlotte, NC
05.2021 - Current
  • Train and coach part-time team members by using a hands-on approach for event set-up, tear-down changeovers, and equipment use training
  • Maintain NBA courts
  • Be a role model, While ensuring the customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experience
  • Oversee day-to-day operations
  • Design strategy and set goals for growth
  • Ensure employees work productively and develop professionally
  • Oversee recruitment and training of new employees.

Store Manager - Front

Wal-Mart
08.2016 - 05.2020
  • Create schedule for
  • Lead, coach, and develop a high-performing team of associates to deliver exceptional customer service and achieve company objectives
  • Implement and support continuous improvements and willingly embrace new digital tools and ways of working
  • Determine and carry out necessary processes and practices; monitor progress and results; recognize and capitalize on improvement opportunities; and adapt to competing demands, organizational changes, and new responsibilities
  • Motivating employees to provide excellent customer service through training and coaching
  • Handle customer complaints and concerns in a prompt and courteous manner
  • Assist with recruitment and training of new employees, while also monitoring the productivity of current employees.

Education

Bachelor of Arts - Business Management and Administration

Benedict College
Columbia, Sc
05.2021

Skills

  • 5 years of experience as a Lead Sales Optician and Customer Service Representative Competent communicator with solid conflict resolution, data entry, and mentoring skills Highly adept at utilizing computer productivity software, maintaining high levels of customer service, and adapting to changing circumstances Experienced in providing technical support, inbound/outbound phone sales, and exceeding customer expectations

Timeline

Lead Sales Optician

Spectrum Eyecare
06.2022 - Current

Lead Operations Associate

Spectrum Center
05.2021 - Current

Store Manager - Front

Wal-Mart
08.2016 - 05.2020

Bachelor of Arts - Business Management and Administration

Benedict College
Myesha Blakely