Motivated Sales professional with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Recognized for advanced sales and merchandising skills.
Overview
7
7
years of professional experience
Work History
Lead Sales Optician
Spectrum Eyecare
Charlotte, NC
06.2022 - Current
Facilitating/leading project status meetings including scheduling, material preparation, and distribution. Manage Master Calendar. Mentor/Train junior employees.
Strong analytical skills, with proven ability to work under pressure
Strong knowledge of MS Office (Outlook, Word, Excel, PowerPoint)
Excellent written and oral communication skills. Respond to Patients’ in-person and telephone requests for information about company offerings.
Organization skills, Critical thinking, and time management.
Measuring, fitting, Frame repairs, and adjustments.
Utilize CRM software to manage customer accounts and track performance metrics.
File insurance claims, dispensing, Verify exactness of finished lens, adjust frames, and lens position to fit patient
Tracking orders & input inventory, Data Entry, and conflict resolution
Maintained current knowledge of applicable sales and product changes in order to provide the best possible service for all customer needs.
Troubleshoot with patients with prescription errors or issues adjusting to new prescriptions.
Lead Operations Associate
Spectrum Center
Charlotte, NC
05.2021 - Current
Train and coach part-time team members by using a hands-on approach for event set-up, tear-down changeovers, and equipment use training
Maintain NBA courts
Be a role model, While ensuring the customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experience
Oversee day-to-day operations
Design strategy and set goals for growth
Ensure employees work productively and develop professionally
Oversee recruitment and training of new employees.
Store Manager - Front
Wal-Mart
08.2016 - 05.2020
Create schedule for
Lead, coach, and develop a high-performing team of associates to deliver exceptional customer service and achieve company objectives
Implement and support continuous improvements and willingly embrace new digital tools and ways of working
Determine and carry out necessary processes and practices; monitor progress and results; recognize and capitalize on improvement opportunities; and adapt to competing demands, organizational changes, and new responsibilities
Motivating employees to provide excellent customer service through training and coaching
Handle customer complaints and concerns in a prompt and courteous manner
Assist with recruitment and training of new employees, while also monitoring the productivity of current employees.
Education
Bachelor of Arts - Business Management and Administration
Benedict College
Columbia, Sc
05.2021
Skills
5 years of experience as a Lead Sales Optician and Customer Service Representative Competent communicator with solid conflict resolution, data entry, and mentoring skills Highly adept at utilizing computer productivity software, maintaining high levels of customer service, and adapting to changing circumstances Experienced in providing technical support, inbound/outbound phone sales, and exceeding customer expectations
Timeline
Lead Sales Optician
Spectrum Eyecare
06.2022 - Current
Lead Operations Associate
Spectrum Center
05.2021 - Current
Store Manager - Front
Wal-Mart
08.2016 - 05.2020
Bachelor of Arts - Business Management and Administration
Automotive Service Consultant at Hendrick Lexus Charlotte; Hendrick Automotive GroupAutomotive Service Consultant at Hendrick Lexus Charlotte; Hendrick Automotive Group