Myesha Clay
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
GIRL SCOUT VOLUNTEER
Girl Scout
03.2023 - Current
- Helped my fellow Girl Scout girl make improved sales
- Volunteered for transportation for the girls who didn't have transportation
- Walked door to door selling Girl Scout cookies with the girls.
INTAKE REPRESENTATIVE
Cigna Healthcare
02.2023 - 04.2024
- Initiated Prior Authorization for MDO's and Facilities calling to create authorizations.
- Assisted MDO's with status of Prior Authorization.
- Extended Authorizations if extensions were allowed based on members health plan.
- Assisted in resolving conflicts between applicants and providers of services.
- Evaluated requests for service modifications or changes in status.
CUSTOMER SERVICE REPRESENTATIVE
Sagility Healthcare
08.2022 - 02.2023
- Assisting members during annual enrollment for The Home Depot..
- Provided guidance for members who enrolled VIA website.
- Provided friendly customer service
- Provided patience with first time member enrolling in annual enrollment
- Identified opportunities for upselling additional health plan benefits or services based on customer needs.
Education
Equivalence - GED Equivalence
GHEC
Greenville, MS06.2021
Skills
- Staff Training and Development
- Workflow Prioritization
- Client Intake
- Data Entry
- Record Keeping
- Data Analysis
- Program Assessment
- Interpersonal Communication
- Computer Skills
- Customer Service
- Records Management
- Microsoft Office
Awards
- Employee Of The Month
Volunteer Experience
GIRL SCOUT VOLUNTEER, Girl Scout, Hollandale, MS, 03/2023, Present
Timeline
GIRL SCOUT VOLUNTEER
Girl Scout
03.2023 - Current
INTAKE REPRESENTATIVE
Cigna Healthcare
02.2023 - 04.2024
CUSTOMER SERVICE REPRESENTATIVE
Sagility Healthcare
08.2022 - 02.2023
Equivalence - GED Equivalence
GHEC
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