Myesha Fisher
Concord,NC
Summary
Resourceful, action-oriented individual with over 17 plus years of experience providing excellent customer service in various essential industries. A demonstrated track record combining financial banking industry knowledge with experience analyzing customer inquiries and initiating specific account solutions far exceeding customers' expectations. Proficient in Microsoft Office Software along with various other financial banking software programs. Excel at networking, building, and maintaining key relationships with colleagues at any level of an organization and collaborating. Dynamic and attentive personal banker specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers.
Overview
11
11
years of professional experience
Work History
Retail Personal Banker
Fifth Third Bank
09.2020 - Current
- Processed customer transactions including deposits, withdrawals, transfers and loan payments.
- Provided advice to clients regarding financial decisions such as investments, loans and credit cards.
- Verified accuracy of documents submitted by customers during transactions.
- Reviewed loan applications for accuracy prior to submitting them for approval.
- Ensured compliance with relevant laws, regulations and internal policies when performing transactions.
- Maintained accurate records of all customer interactions within the bank's database system.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Identified opportunities to cross-sell additional products or services to existing customers.
- Trained new staff members on proper banking procedures and protocols.
- Completed documentation for new accounts in alignment with bank policies and procedures.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Billing & Follow up Representative
Trinity Health
05.2019 - 09.2020
- Ensure claims are entered and submitted within companies and HIPAA guidelines
- Document claims billed, paid, settled to follow up in appropriate systems
- Identify and escalate issues affecting accurate billing and follow up activities
- Communicate with appropriate insurance companies to clarify billing discrepancies and obtain demographic, clinical, financial, and insurance information
- Research claim rejections, correct claims and/or refer claims to appropriate colleagues to ensure timely and accurate claim resolution.
Customer Service Representative
Fifth Third Bank
01.2019 - 05.2019
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
Customer Service Representative
Spectrum health
05.2018 - 01.2019
- Performed data entry tasks including entering patient information into electronic medical records systems.
- Verified accuracy of submitted documentation prior to processing claims or services rendered.
- Adhered to all applicable laws, regulations, standards, and procedures when interacting with customers and providers.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Maintained detailed records of client communications in the company's database system.
- Reviewed provider accounts regularly for compliance with established criteria.
Customer Service Associate
State Farm
09.2017 - 05.2018
- Responded promptly to emails and phone calls from customers seeking assistance.
- Provided quotes on various types of insurance policies.
- Researched relevant policy information to answer customer questions.
- Facilitated payment processing for premium payments and renewals.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Processed new policy applications and updated existing policy documents.
Health Concierge
Aetna
10.2013 - 09.2017
- Collaborated with healthcare providers to ensure timely delivery of quality care.
- Provided assistance in understanding complex medical terminology used by healthcare professionals.
- Provided guidance and support to clients regarding their health care needs.
- Maintained accurate records of client interactions in accordance with privacy regulations.
- Facilitated communication between patients, providers, and insurance companies.
- Assisted in the coordination of patient referrals for specialist services.
- Stayed up to date on latest plans, products, and services for different types of customers.
Education
High School Diploma -
Hyde Park Academy
Chicago, IL05-2003
Skills
- Customer Service
- Self-Starter
- Account Analyzation
- Active Listening
- Cash Handling
- Cash Management
- Attention to Detail
- Instructing
- Collaboration
- Coordinating
- Time Management
- Effective Communication
- Team Player
- Problem Solving
- Product Referral
- Goal-Oriented
- Cross-selling abilities
- Regulatory Compliance
- Banking Policies and Procedures
- Account Maintenance
- Transaction Processing
Certifications
- 01/2024, State of North Carolina, Notary public
- 02/2023, Career Empowerment program(CEP), Fifth third bank
- 07/2023, Nationwide Multistate Licensing System(NMLS), FIFTH THIRD BANK
- 03/2018, Resident Producer license, kaplan university
- 09/2018, Ceb effortless training, priority health
- 06/2003, Diploma, Hyde Park Academy
Volunteer Experience
- Amway riverbank run 2022 & 2023
- Adopt-a-Family 2015
Timeline
Retail Personal Banker
Fifth Third Bank
09.2020 - Current
Billing & Follow up Representative
Trinity Health
05.2019 - 09.2020
Customer Service Representative
Fifth Third Bank
01.2019 - 05.2019
Customer Service Representative
Spectrum health
05.2018 - 01.2019
Customer Service Associate
State Farm
09.2017 - 05.2018
Health Concierge
Aetna
10.2013 - 09.2017
High School Diploma -
Hyde Park Academy