Myesha Fisher
Concord,NC
Summary
Detail-oriented Commercial Banking Sales Support Client Representative with extensive experience in account maintenance, client support, compliance, and operational efficiency. Skilled in cross-functional collaboration, issue resolution, and delivering exceptional customer service in regulated financial environments.
Overview
5
5
years of professional experience
Work History
Commercial Banking Sales Support Client Representative
U.S. Bank
Charlotte, NC
08.2021 - Current
- Manage officer code updates, cost center changes, and account maintenance to support Commercial Banking and Institutional Client Group operations.
- Collaborate with bankers and internal partners to resolve issues and enhance client satisfaction.
- Ensure data integrity and compliance across multiple systems while meeting service-level expectations.
- Develop process documentation, job aids, and training materials; facilitate training sessions to improve team knowledge.
- Identify operational gaps and escalate appropriately to support risk mitigation.
Retail Personal Banker
Fifth Third Bank
Charlotte, NC
06.2023 - 08.2024
- Delivered accurate account servicing and issue resolution while ensuring regulatory compliance.
- Applied strong product and system knowledge to support client needs.
- Built trusted client relationships through proactive communication and follow-up.
Bankruptcy & Probate Specialist I
Fifth Third Bank
Grand Rapids, MI
11.2022 - 06.2023
- Researched and validated customer details for bankruptcy and probate cases.
- Processed payments and account updates in compliance with guidelines.
- Maintained documentation for audit readiness and regulatory reviews.
CCC Support Specialist I
Fifth Third Bank
Grand Rapids, MI
11.2021 - 11.2022
- Researched and documented customer and employee complaints.
- Clarified procedures and supported risk mitigation through pattern identification.
CCC Messaging Professional
Fifth Third Bank
Grand Rapids, MI
12.2020 - 11.2021
- Managed high-volume virtual inquiries with accuracy and professionalism.
- Applied product and process knowledge to reduce repeat contacts.
Earlier Customer Service & Support Roles
Aetna, State Farm, Spectrum Health
- Delivered customer and account support in regulated environments (HIPAA, banking protocols).
- Investigated discrepancies, escalated issues, and supported onboarding through informal training.
Education
Diploma - undefined
Hyde Park Academy
Chicago, IL05.2003
Skills
Commercial Banking Operations
Client Relationship Management
Compliance & Risk Management
CRM & Banking Systems
Documentation & Data Accuracy
Issue Resolution
Training & Knowledge Sharing
Stakeholder Communication
Timeline
Retail Personal Banker
Fifth Third Bank
06.2023 - 08.2024
Bankruptcy & Probate Specialist I
Fifth Third Bank
11.2022 - 06.2023
CCC Support Specialist I
Fifth Third Bank
11.2021 - 11.2022
Commercial Banking Sales Support Client Representative
U.S. Bank
08.2021 - Current
CCC Messaging Professional
Fifth Third Bank
12.2020 - 11.2021
Earlier Customer Service & Support Roles
Aetna, State Farm, Spectrum Health
Diploma - undefined
Hyde Park Academy