Myesha Fuller
Decatur,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. I am Authorized to work in the US for any employer.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Quality Assurance
Atento
02.2021 - 04.2023
- Set up Covid-19 appointments with customers
- Verified system information for accuracy and integrity and filled in gaps by conducting research and reaching out to customers or internal personnel
- Researched issues through identification of similar past problems and recommended most appropriate solution
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Managed client records
- Assisted customers with a warm and professional attitude
- Resolved customer information and complaints
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Customer Service Representative
UnitedHealth Group
11.2020 - 02.2021
- Recorded account information to open new customer accounts
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Updated account information to maintain customer records
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Provided policy and service information
- Patient Reimbursement
- Educated customers about billing, payment processing and support policies and procedures.
Dispatcher/Customer Service
Highway Emergency Local Patrol
12.2019 - 12.2020
- Sent out drivers to assist 80-170 hourly callers based on locations, needs and worker availability
- Maintained updated and detailed records of calls in physical and electronic database
- Answers incoming calls from motor clubs requesting road service on behalf of their members
- Built relationships with clients using active listening and issue resolution to provide excellent service
- Handled reservations
- Responded to inquiries and issues
- Inventoried spreadsheets
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Forklift Driver/Warehouse Worker
Walmart
06.2019 - 10.2019
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
- Loaded, unloaded and moved material to and from storage and production areas
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution
- Loaded warehouse trailers using an Electric forklift
- Inspected equipment for defects and performed repairs or maintenance tasks
- Handled multiple tasks simultaneously to maximize work efficiency
- Boosted team performance by moving materials with forklifts, cranes and other equipment
- Completed regular checks of incoming freight in staging area each day
- Removed orders from storage, wrapped and staged for shipments.
Fast Food Crew Trainer
McDonald's
02.2018 - 03.2019
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Mentored junior employees to improve performance, food safety and customer service
- Trained other employees in customer service, food safety and performance requirements
- Greeted customers with a smile and provided friendly service to professionally handle every need.
Crew Member
CiCis Pizza
05.2017 - 07.2017
- Assisted other team members to achieve goals
- Took orders, prepared meals and collected payments
- Provided excellent customer service by greeting customers and meeting quality expectations
- Prepared and cooked food orders for customers by noting customizations and portion sizes
- Collaborated with team members to complete orders
- Operated cash register to ring up final bill and process various forms of payment
- Addressed guest needs, questions or concerns to create optimum experience onboard
- Escalated problems or complaints to relevant supervisor or manager for resolution
- Became familiar with products to answer questions and make suggestions
- Stocked shelves to organize aisles in assigned department
- Prepared products following restaurant, health and safety standards and procedures
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Carver High School
Columbus, GA05.2019
Skills
- Microsoft Office
- Computer skills
- Salesforce
- Quality assurance
- Computer literacy
- Software troubleshooting
- Insurance Verification
- Phone etiquette
- Medical Scheduling
- Medical terminology (1 year)
Certification
Forklift CertificationFood Handler Certification
Timeline
Customer Service Representative/Quality Assurance
Atento
02.2021 - 04.2023
Customer Service Representative
UnitedHealth Group
11.2020 - 02.2021
Dispatcher/Customer Service
Highway Emergency Local Patrol
12.2019 - 12.2020
Forklift Driver/Warehouse Worker
Walmart
06.2019 - 10.2019
Fast Food Crew Trainer
McDonald's
02.2018 - 03.2019
Crew Member
CiCis Pizza
05.2017 - 07.2017
High School Diploma -
Carver High School