Myesha Gaspard
Biloxi,MS
Summary
Amiable Prior Authorization Representative with 2 years of connecting patients and healthcare providers to vital resources. Dedicated to executing on prescribed medical funding guidelines and policies. Maintains compassionate and sympathetic relations with consumers. Adept at balancing business interests with human-centric service models.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Prior Authorization Representative
Dimitri Dermatology
03.2023 - Current
- Provided exceptional customer service, addressing inquiries from both patients and healthcare providers promptly and professionally.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality in handling sensitive patient information.
- Verified eligibility and compliance with authorization requirements for service providers.
- Processed new medication and refill requests for authorization.
- Improved patient satisfaction by efficiently processing prior authorization requests and ensuring timely responses.
- Collaborated with healthcare providers to expedite the process of obtaining necessary medical documentation for approvals.
Medical Front Desk Receptionist
Dimitri Dermatology
01.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Completed data entry and filing to keep records updated for easy retrieval.
Waitress
Walk-Ons Sports Bistreaux
09.2021 - 12.2021
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
High School Diploma -
Slidell High School
High school or equivalent in Pre RN Nursing -
Delgado Community College
01.2017
Skills
- CNA (1 year)
- Customer Service (3 years)
- Certified medical assistant (1 year)
- CPR (1 year)
- EKG (Less than 1 year)
- Medical Receptionist
- Patient Care
- Medical Office Experience
- Insurance Verification
- Phone Etiquette
- Medical Records
- Medical Scheduling
- Computer skills (3 years)
- Time management
- Patient care
- Communication skills
Basic medical terminology
Authorizations
Certification
CNA, 12/01/15, Present
Timeline
Prior Authorization Representative
Dimitri Dermatology
03.2023 - Current
Medical Front Desk Receptionist
Dimitri Dermatology
01.2022 - Current
Waitress
Walk-Ons Sports Bistreaux
09.2021 - 12.2021
High School Diploma -
Slidell High School
High school or equivalent in Pre RN Nursing -
Delgado Community College
CNA, 12/01/15, Present
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